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November 2023 by juany marin
I took to get new tires for my 15 tundra. After i got it back 3 valve stem’s we’re leaking before they weren’t. They didn’t want to take responsibility for it. I had to pay $97 for them to fix it witch is outrageous. It’s amazing how i had to pay for someone’s else’s mistake.
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October 2023 by Megan Bowdon
They got me right into my appiontment and I was done in 40 minutes because it was early in the morning. The work they did was good but the communication was poor. A had two requests for them to look at while on the lift and they managed to not do either due to communication failure. I then asked the advisor that came to give me my report, if they could please check those two things before coming off the lift. Still forgot when he gave me my keys. Not difficult to check just difficult to communicate I suppose.
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October 2023 by Sandy Bauter
Due to availability I brought a Toyota at a dealership other than Rochester. It was the most un personal experience I hope to never have again. I picked up my car and drove it back to Rochester yesterday knowing little about my new purchase. I felt like I was just put in the car and sent home. I was frustrated because I did not have a personal connection in my area. I walked into Toyota Rochester today very frustrated. They connected me with George Czapiewski. He was a life saver for me. He went over my car with me and explained some of the technology and showed me how to use many features I had no idea were there. That was going above and beyond because there was no way he could sell me a new car but he helped me, anyhow, put some humor in my life, and gave me the personal connection I was missing. Thank you George. I really appreciate it! Sandy
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October 2023 by Jakesa T.
My husband and I did some research on a Corolla we wanted to test drive and buy so we made the hike from the cities down to Rochester. Upon arrival, the staff greeted us in a non-confrontational, no pressure sort of way. It was so nice to not feel like we had to leave with something in order to have great service. We came with our kids and they were even accommodating to them as well. Offering them snacks (which they kept stocked), offering an iPad, and a football. The facility is quite large inside, so they were able to run around but still be safe. The staff were soooo nice! If I ever need a car again, or anytime I can give a recommendation, I will for sure send them here. Great experience with great staff.
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September 2023 by Kim Anez
After researching crossover SUVs for over a month, we narrowed it down to the RAV4. Prices in Rochester are lower than in the Twin Cities. We looked at four but drove the 2019 XLE and the 2020 LE. We chose the 2020 because it drove and handled like a brand new car despite it having 59,000 miles on it. Bill Durdahl was our salesman. He was kind, knowledgeable, and thoughtful. He cancelled two personal appointments to handle our sale while we went to Mayo.. We highly recommend Bill for your next purchase. No pressure, just the facts. Xia Yang handled our trade-in and gave a us a good deal on our Equinox LT. Vang Yang explained all of the warranties in great detail. Thanks again.
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August 2023 by Alyssa Arch
This dealership is amazing!!! First time buying a car here and they made it so effortless and no stress. Staff were professional and went above and beyond. After totaling a car last week and my brakes on the way to the dealership went out on a different car. They made me feel so welcomed and helped me buy a new 2023 Toyota 4Runner!!! Thank you to all the staff with helping me get my new vehicle ♥️
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August 2023 by Gregory Paulson
We enjoyed our buying experience at Rochester Toyota. Esam & staff did a great job of communicating & making us feel like valued customers! Thank you we are very pleased with our purchase & car buying experience!
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August 2023 by Kathy Rollinger
We accompanied our 19 year daughter this weekend on a vehicle search and were happy that we found great service and prices at Rochester Toyota. Billy Durdahl was amazing, thank you! Vang Houa Yang also did an excellent job of explaining all the financing options on her first vehicle loan.
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August 2023 by Kayla Gross
I purchased a vehicle and was not satisfied with it. Sales management was very helpful and prompt to make sure that I found something I liked. I am satisfied with the current vehicle that I got and am appreciative of their understanding. I was not overly impressed with my sales person as there was little follow through with anything I was told. When I got the first vehicle I purchased, I left the lot only to realize my gas tank was on empty - 10 miles left. Toyota was closed at this point so I filled up on my own and called the next day. I was told I would receive a check to be reimbursed for the gas. I followed up 2-3 times and have yet to receive any reimbursement. In my opinion, a good salesperson would do everything they can to make up for this. Overall, satisfied with the service and support from management though, just not my sales person.
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August 2023 by Matthew Smith
Overall average experience. They go out of their way to help you, which is awesome. However, Sales Manager Brandon is the best out of all them. If he was a sales consultant he should be the first one you go to. The rest of the crew is on their phones the whole time, don’t really care how long you’ve been waiting for help/assistance. You can ask someone for help, but then they disappear for a while. It took us 1.5 hours to even get help after we already sold ourselves on a car. What would have been the easiest sale, ended up being the worst experience I’ve had buying a car. I recommend if you are looking at a car here, that you ask for Brandon the sales manager first, because he’s the only competent/knowledgeable person in the building.Brandon 10/10Sales staff 2/10Customer experience 4/10
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August 2023 by JoJo Liebeler
When you work with a business that can deliver results quickly, but also top it off with old-school values like fair play and doing right by the customer, it's wonderful. Very happy with the outcome on the 2021 Avalon! Thank you George, Chris and Brandon for being class acts.
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August 2023 by IN8HOPE
ROCHESTER TOYOTA SERVICE DEPT. corrected an alignment that was done by another car service business a couple weeks ago, (the other place did an awful job--the car felt like I was driving a boat.-the steering wheel was so wobbly).ROCHESTER TOYOTA SERVICE DEPT/ALIGNMENT DEPT. DID A GREAT JOB to correct the alignment.Now, my car feels so stable, and I feel safe driving it now."THANK YOU" to everyone who worked on the car and helped me in the service dept. WELL DONE!
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July 2023 by Dawn Nelson
I purchased a 2019 Highlander about a month ago from Rochester Toyota. I couldn’t have been happier!!! The entire experience was amazing!!! Josh was my salesperson & I am sooo grateful for him!! No high pressure, friendly, courteous, resourceful & made me feel like I was his first priority!!! I wish I could rate 20 stars, as he is worth that!! Thankx again, Josh, and all Rochester Toyota employees!!!!!!
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July 2023 by Ryan Schmidt
I would buy here again without hesitation. The sales professionals are top notch, specifically George C is a breath of fresh air with Instant responses and precise answers.Save your time and call Rochester Toyota today. Thanks again!
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July 2023 by Donna Landa
My car salesman Charlie in Rochester Toyota, has giving me the best customer service. He listens and what ever needs to be done he takes care of it. He goes beyond expectations. He Always has a smile on his face. Definitely need more car salesman like him.
