Rochester Toyota, part of Rochester Motor Cars' family of dealerships since 1999, is known for its commitment to customer satisfaction and quality service. The dealership has grown over the years, expanding to six locations and offering services from buying to servicing vehicles. Customers appreciate the friendly and honest staff, including salespeople and service teams, who are approachable and never make anyone feel less than. Many reviews highlight the excellent customer service, especially from team members like Natasha, Troy Hoffman, Nick, Jeff, and Derek, who go above and beyond to assist customers. The dealership offers a range of services, including vehicle repairs, maintenance, and inspections. Customers who purchased used vehicles were pleased with repairs done at no extra cost, even when issues like brake problems arose after a month. The service team is efficient and communicative, providing clear explanations and quick turnarounds. For example, when a customer’s vehicle needed diagnosis while traveling, the dealership promptly identified the issue, ordered parts, and got the vehicle repaired quickly, helping the customer get back on the road. People also value the comfortable environment at the service center, where they can relax with a coffee or read while waiting. Overall, Rochester Toyota is trusted for its honest, reliable service, knowledgeable staff, and dedication to helping customers with their vehicle needs. Since its founding, the dealership has built a strong reputation for quality service and customer care in the Rochester area.
I recently bought a Toyota RAV4 from Bill D. He was exceptional to work with and made the whole process easy!! Would recommend him to anyone!
August 2024
I have been a loyal Toyota customer for over 4 years and I have always had the best experience here! Troy Hoffman is an excellent salesman, the financing and service teams are all phenomenal and I appreciate each of them! They never make me feel less than or dumb if I have any questions. Always honest and approachable.
August 2024
Very comfortable taking my car in for service. Jeff and Derek are both in service; they communicate well and get me in and done with little hassle. Good place to have a quiet cup of coffee and read a book while work is done. Love my Highlander!
