U-Haul Moving & Storage of Rochester has received mixed reviews from customers. Some faced significant issues with reservations, such as being informed last minute that their rental was no longer available. Additionally, the app was described as confusing and slow, with hidden fees for mileage and gas. However, many customers praised the local branch for its seamless service. The staff was noted to be kind and welcoming, providing clear explanations about fees and liabilities. Pick up and drop off were reported as easy and efficient, with quick email receipts provided. The trucks were appreciated for their features, exceeding customer expectations. Overall, this location comes highly recommended for those needing a rental truck.
This local branch made the best of an overall terrible experience with U-Haul. Nothing like being called 15 hours before your reservation to find out that the rental you reserved a month ago is no longer available and you’ll have to drive 150 miles to an alternate location.
July 2023
The app is really confusing and slow!There is a lot of hidden fees to renting a u-haul like paying for the mileage AND GAS??
June 2023
Changing my original comment due to proper management involvement. Your kindness and understanding was appreciated.
