Wells Fargo Bank in Rochester offers personalized support to help customers achieve their financial goals, with accessible self-service tools for everyday banking. Customers appreciate friendly service from staff like Andrew W. and Ahmed, who provide clear explanations and memorable experiences. However, some customers have felt the staff's attitude was entitled and treated them as inconveniences, leading to negative impressions. Despite this, the branch remains a preferred choice for many due to its helpful service and welcoming atmosphere.
One teller working and three or 4 other employees doing nothing while people waited in a line 10 people deep. Cross train your employees to work as tellers when needed or hire more help! In reading past reviews this problem has been going on for years. Why hasn’t this been addressed?
November 2024
Really not impressed by staff's entitlement and treating customer as inconvenience. I will avoid this branch at all in the future.
September 2024
Wells Fargo is terrible as a whole here in Rochester. They are under staffed and very unprofessional. It is not just one branch. There leadership here in Rochester allows a culture were the people who bank there come last.... AVOID this bank if your smart.
