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January 2024 by S K
I am a member of this bank for the past 10 years, now that my wife wants to open her account, I tried to schedule an appointment so that my wife can open an account in Affinity Plus! This is my 3 attempt to get an appointment! It looks like they are least interested to open an account! Staff members were rude, and was telling us to come back later as they will have to go for lunch! I am being super patient at the moment! If I see their behavior is not improving, I might move to a different bank!
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December 2023 by Jon Yoon
Affinity has been a great bank but sometimes, their app makes it extremely hard to check on balances. Make sure to check your balance or submit any transactions before traveling internationally because Affinity forces customers to verify their logins via text or phone call 3+ times/week. If you do not have an international plan, then consider yourself out of luck.
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December 2023 by David Boraas
I have banked elsewhere for the past 20 years. Never felt much of a personal connection as I did here. Showed up here today and felt so impressed with the staff and atmosphere. I was able to work through what I came in for immediately rather than someone reading off a website telling me stuff I already know. Thank you for your help today.
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November 2023 by Cole Klasi
I recommend avoiding Affinity Plus if you value your time. If you work a 9 to 5 type job, it’s impossible to make it to a branch while they’re open. The teller line, including the drive up, is incredibly slow every single time I’ve been here.
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June 2023 by Chris Hanson
Pretty good bank, but I only give them 2 stars because they are impossibly slow. If you go there with the intention of interacting with the tellers you better have at least half an hour to kill. And don't even get me started about their 'genius' decision to remove teller stations at their Roseville branch and replace some of them with ATM stations where there was never a wait for that to begin with.
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June 2023 by Amy Halverson
I love this branch! although the lines may be long at times, the staff are always very friendly and go above and beyond to spread kindness! Sometimes, I’ve received little drawings, stickers and treats - today the teller gave me a little candy, and told me i’m a “peach” ❤️ (it was peach flavored candy)Thank you for making my day!!i will always come to this affinity :)
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May 2023 by Catha Radenbaugh
I am incredibly impressed with the level of service Affinity has provided from day 1. I've worked in community/private banking for 28 years. I've had accounts at several banks and credit unions over the years. The level of service they provide is top notch. The video call option to open accounts, conduct business, ask complicated questions, etc is gold. They follow through. I received a voicemail from them recently about an issue with my account that no other bank would have bothered with. #1!
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May 2023 by Spencer Carr
I am writing to express my deep disappointment and frustration with the service I received from your organization. At first, I was blown away by the amazing service and the good rate on an auto loan. I was impressed by the flexibility and well-qualified, friendly, and intelligent staff. However, my recent experience has left me feeling let down and disheartened.Over the past several weeks, I spent a considerable amount of time searching for a car and visiting dealerships. After finding a car that I was interested in purchasing, I went to the in-person store and asked for a check to buy the car. Instead of matching the JD Power value of the car, as I was told by the two prior people who helped me get my auto loan, I was informed that you would pay over $1,000 less than the value and charge me an over $2,000 down payment on a $10,000 car. Additionally, my interest rate went up unexpectedly.To make matters worse, the employee I worked with in person was unfamiliar with your company and how things worked. She told me many things that ended up not being true or holding up when her "leader" came to help. This only added to my frustration and confusion.As a result of this experience, I feel like I wasted my time and money searching for a good car, only to be met with this disappointing outcome. I feel like your organization used bait-and-switch like tactics to lure me in and then went back on your word, which is unacceptable.I will certainly leave a review to warn others to be wary of your practices. I hope that you will take this feedback seriously and take steps to improve your service in the future.
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March 2023 by Julie Stevens
Georgina Thompson is a natural at customer service. She knew how to answer my questions and explain solutions to and options for my situation, giving me complete confidence that I was working with not only a great banker but a great person as well. She understood how to explain what I needed to know and not over complicate things. She is great at her job and created a stress free environment by how she talked with me. I am grateful for her help.
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March 2023 by Desirae Davidson
I waited in a very long line (being one of those people on Friday 20 minutes before closing time) and when I was finally helped, the girl I was being assisted by was in such a positive mood and so funny. Very personable and I wish I knew her name. She is blonde that’s all I know. She was very kind and patient and the bank was closed at this time. Most people are crabby at this time, best bank experience I’ve ever had.
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February 2023 by Raquel Zilka
Would give zero stars if I could, but basically this place flagged a bunch of checks as fraudulent and closed out the account, but still kept the money from the paychecks. Idk how this even happens, but apparently that's the time of place this is.Update: After screaming at one of their employees, they finally reached out to work the employer to investigate the situation. Still don't have the money back, but things look more hopeful. That being said, I am disappointed I had to resort to being nasty in order to get assistance with the situation. My partner tried without being nasty, but it didn't work. Once the money is back, I will upgrade the rating to two or maybe three stars.
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December 2022 by Jorea Fleurant
I would like to give a special thanks to Patrick. He is amazing at the Roseville branch, he is extremely knowledgeable on what my needs were and he advised me from experience and what was best for my situation..I appreciate his patience and understanding in what I needed he helped me get a loan to get my car fixed he helped with dept consolidation I appreciate all he did for me
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November 2022 by Bill K
WORST customer service EVERCan not give zero stars. Had to interrupt a nice lady at her desk to get help as the clerk station for appointments was empty.When called over for help the guy called the name and walked away from us. Not waiting for my mother in her walker a 40 year member of the credit union.When we sat down, he never said Hi, never introduced himself, was not even friendly towards the member.I explained what we were there to set up so I could be added to her account and he stopped me and rudely said." I need to hear from her. " I politely stated she has cognitive issues and I was protective of her." He rebuted me and said I am here to protect too.I asked to see someone else as clearly this person was not in a customer mood.We are closing her account. She was more upset then I was.Can't contact the branch to speak with anyone, they only give you a robot.Update: chatted about the experience with my mother over dinner. She is still shocked and upset at how rude and pretentious the person was.If you want to see what is wrong with customer service nowadays, visit this branch.
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November 2022 by bashir bile
Had a great experience today with Affinity Plus in Roseville working with Beatriz . She answered all my questions and concerns Would highly recommend.
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July 2022 by Natalie S.
Poor service. Long waits at the drive through, on phone calls, and in-person. We're long-time members but are leaving bc the service is so bad now. Do not recommend.
