Affinity Plus Federal Credit Union is highly praised for its friendly and personalized customer service. Customers appreciate the attentive care provided by staff, who go above and beyond to ensure a positive experience. Many reviews mention the welcoming atmosphere and the staff’s kindness, with some receiving small treats like stickers or candy that brighten their day. The branch itself is spacious and easy to find once known, and customers find it convenient that they can print cards on-site. The service quality extends to practical needs, such as helping with auto loans, where staff members are patient and guide clients smoothly through complex processes. Customers also value the ability to do banking tasks like making deposits efficiently, often noting that their transactions go smoothly. Additionally, Affinity offers innovative services like video calls for account management and support, which many find helpful and convenient. However, some mention occasional issues with the mobile app, especially when checking balances or verifying logins, particularly during international travel. Despite this, overall, Affinity Plus Federal Credit Union is recognized for its top-notch service, community atmosphere, and willingness to go the extra mile to meet customer needs.
Did a drive up to drop off some cash. Apparently it was a new person. She had a problem and took her a while before she asked for help. Once the help came it took a while to straighten things out. The issue was resolved. However, it took a long time and there was little communication with me to let me know what was going... read full comment
May 2026
Wish they were open later during the week, but otherwise love banking here
May 2026
I've been a loyal member since 1997. Helpful, friendly staff. Great loan rates!
