JOANN Fabric and Crafts is a popular store that has been inspiring creativity for nearly 75 years. It offers a wide selection of supplies for various crafts, including fabric, yarn, beads, scrapbooking items, baking supplies, and sewing machines from top brands. The store is known for its bright, clean, and organized space, making it a good place for crafters to find what they need. Customers often appreciate the helpfulness of staff, especially when assistance is available, and enjoy the deals on many items, with additional discounts through the store's app. The store also features a holiday selection, perfect for seasonal projects like Valentine’s Day, St. Patrick’s Day, and the Fourth of July. However, experiences with customer service vary. Some customers find the staff friendly and knowledgeable, praising their helpfulness and quick resolution of issues, such as fixing incorrect orders or offering to keep wrong items. Others, however, report challenges like difficulty finding staff to help, long wait times at the fabric cutting counter, and frustration with unclear pricing and sale information. A few customers mention that prices tend to be higher than other places, possibly due to less foot traffic. Despite these issues, many still visit regularly for the store’s good selection and clean environment, though some are considering shopping elsewhere due to service concerns. Overall, JOANN is a go-to spot for many crafters and sewers, offering a broad range of supplies and inspiration, but patience may be needed for assistance and checkout.
