-
August 2025 by Jess Kuusi
I rented a storage unit here at the end of July 2025. I was prorated for that month and ended up moving my things in August 1, 2025.
It’s August 5 and I went to the unit to swap out some items and the gate was closed. I used the website and was unable to log into my account. I tried resetting my password and the website would not retrieve my security questions.
I called the number on my receipt for August. When I spoke with the lady she confirmed my information and texted me a code and the call was disconnected.
The gate code did not work. Yes I was entering the code correctly, and yes I pushed “#” after entering the code. I tried calling back twice to be left on hold for over 15 minutes several times.
I called again and chose the option to schedule a move out o. Hopes to get to a different person. He told me the gate should be left open. It is not… if it was, I would have drove up to my unit and exchanged items like I did when I moved in. I am still sitting on hold for going on twenty minutes now. I haven’t even had my things in this unit for a week yet, and this is the type of service I get? No call backs and just sitting on hold. I can’t access my online account and you have all the money you’ve been “owed” so far, thousands of dollars worth of my items and I can’t access any of it.
-
June 2025 by Joe Cook
Was not there
-
October 2024 by Samuel Marty
New units with good security and clean grounds
-
October 2024 by Jerry McMillan
I was a 13 year $25,000+ customer of this facility. Now just based on that alone one would think you should be treated with respect. My locker was the size of a semi trailer doors on both ends. My locker held not only collectibles rather collections. My locker held my retirement. My locker held ** My Harley Davidson **. Now after making roughly 155 payments on May my normal payment was sent of $180.00. KO Storage office staff credited me $18.00. On June 25th I was auctioned off...
Now I'm going to jump forward to when I found out when I lost my retirement and Harley Davidson. The office staff had called after receiving actually June & July rent. She said you've been auctioned off I said WHAT where is my Harley Davidson? She said impounded up to you to find it? I called everywhere could not find it. At that point I called the POLICE.
The lady at KO Storage when asked said this was over $234.00. Well I don't believe her they can't do simple math. The very next day when I called and talked to her and brought up $234.00 she said where did you get that number? I replied from you yesterday? She said I never said that. I said WHAT you think I pulled it out of thin air? I no longer want to speak to a liar. First lie was my bike was not impounded.
So now I'm talking to management he reviewed what happened called the next day and said Jerry how about we give you every penny you spent with KO Storage it was like 18 months I said NO.
He turned it over to someone else he said Jerry how about I get your Harley Davidson back and family pieces what else? I said EVERYTHING!!! No communication after that. They denied that My Harley Davidson was even in the locker? I had them send me a photo I zoomed in and seen it. Also I noticed this photo was from June 3rd? You can not enter that was wrong. Couple other things now I did send them court papers thinking they might try to finish settling. I never filed them to the court. They in return sent me court papers for dismissal.Brief zoom court I later learned without a lawyer I stood a 2 or 3% chance of winning.
In which I shouldn't even been in court and no papers should have been sent. I was moving my mail was on hold. The certified mail I thought it was a lease to sign. Between moving and just learning my fiance was diagnosed with cancer I was overwhelmed. Now it's my belief one of two things happened? Perhaps they made a mistake on unit number? We know their not good with numbers. Or it was retaluation for a text I made when I didn't get gate access. 5 hrs later I get satellite issue.
Recap...no signed lease, math error that caused this,they can not enter for 29 days by law. Multiple lies during the pandamic. By law they were suppose to let me know where motorcycle is.not even a phone call? Really? I emailed owner not one word back.
This is how they treat a 13 year $25,000 customer????
-
July 2024 by Megan Gilliland
Gate didn't recognize my code. Gate wouldn't open from other side after loading up a trailer. Year before that after the snow melted things inside the unit got wet and damaged. Raised prices every month.
-
January 2024 by Jessica Nihart
Super easy and all online!! Very clean and secure set up!!
-
November 2023 by Sandra Christenson
It was easy to rent and to close. The unit was clean, safe, and easily accessible. I would use KO Storage again.
-
October 2023 by Jess Gage
Great place to rent from. Only issues was sometimes the locking gate didn’t secure.
-
October 2023 by Patrice Grundhauser
I rent a unit at the Rush City location and I was locked out of my unit due to a bill paid late. I was told it would take 72 hours for me to get back into the unit, but the care taker for this unit went out of his way to drive over and unlock my unit on the same day. Very much appreciated!!
-
October 2023 by Tracy Stenberg
Very helpful and flexible to work with
-
September 2023 by Google user
I Won a. Storage here and met up with Rory! He was very nice, answered all my questions and did his job very well! The facility was very clean and well taken care of. It was nice to have someone like Rory it just make the experience that much better! Thank u Rory and KO storage!
-
January 2023 by Cassaundra Buirge
April was amazing and super helpful!! I highly recommend this storage facility..If I could have given ten stars I would have!!
-
October 2022 by Judy Pangerl
Very please with my experience with Shaun and my storage unit
-
October 2022 by Tony Jaroscak
Clean property and appears to be well kept as far as maintenance goes. If I need a storage unit I would consider renting one from here.
-
October 2022 by Carissa Schmidtbauer
Nice, clean and specious storage with nice shelving for extra space. Crystal called and checked on us to see if move in went smooth and if we need anything else. Great customer service.
