“(EDIT) AFTER THIS REVIEW THEY REACHED OUT AND FIXED THIS MISTAKE FREE OF CHAGRE! Miscommunication while ordering tires on the phone wanted all four tires to be one size bigger than stock got my tires back two of them were factory size 2 of them were the size I ordered was told there was nothing they could do about it. That is what I ordered. Customer service not willing to let me return the two tires and get two to match unless I pay for two brand new tires, try to help out small business rather than going to corporate ran tire shop. I have had good luck in the past at PTL but this terrible example of customer service has convinced me to spend my money elsewhere.”
7:30AM - 5:30PM
33 Heritage Boulevard Northwest, Isanti
Tire Dealers
“These guys are marvelous and provided such excellent service for me and my ‘Dali’
Additionally they came and picked me up due to a lack of transportation
Good value for the cost of repairs….thank you”
“While I didn’t have my car inspected or repaired by Journey, my experience with them was great. I stopped my car (VW GTI MK6) there overnight due to significant complications with the DSG transmission. In the morning they called me and helped me decide how to move forward, which was with a specialty shop regardless of their ability to inspect and repair drivetrains and transmissions. Initially they gave me the option of inspection, but then informed me that the cost could be significant due to the special tools and parts required for them to inspect and/or repair a European car. Many shops would take advantage of a costumer who has a large mechanical complication or a more complicated vehicle repair, but they were forward and honesty about the potential cost and their mechanical expertise. That takes integrity and is a great thing to see in mechanics. I would suggest them if you need help mechanically, regardless of using them during this experience.”
“Me and my boyfriend ended up getting a flat and were able to get new tires but needed them on rims and we needed it done ASAP. We gave Brandon a call and he got it done for us for an amazing price and very quickly. We couldn't thank him enough for helping us out.”