Citizens Independent Bank is a customer-focused institution that prioritizes personal service in an age where such attention is rare. Many reviews highlight the dedication of the staff, including a senior vice president who went above and beyond to assist customers, even staying late to provide necessary services like notarization. Clients appreciate the bank's commitment to making banking a more personal experience, with staff members showing empathy and friendliness, especially during urgent visits. One customer noted how the team efficiently opened an account just minutes before closing, demonstrating their willingness to help regardless of the time. Citizens Independent Bank stands out for its old-school banking values, making it a highly recommended choice for those seeking a more caring and attentive banking experience over larger, less personal banks.
I felt terrible for coming in 10 minutes before the bank closed but it was the only time I could make it in and it was a must I open the account today. The staff were extremely empathetic friendly, and helpful. They put me at ease and had me out the door within 20 minutes. Thank you!
August 2023
I felt terrible for coming in 10 minutes before the bank closed but it was the only time I could make it in and it was a must I open the account today. The staff were extremely empathetic friendly, and helpful. They put me at ease and had me out the door within 20 minutes. Thank you!
May 2019
To the person, I've always been impressed with the staff here. They are exceptionally customer-focused, and I also like that they promote from within. Highly recommended.
