The Boost Mobile store on White Bear Avenue provides prepaid phone plans and devices from brands like Apple and Samsung. Customer experiences at this location have been mixed, with significant problems reported alongside highly positive service. Several reviews describe major frustrations with activation issues, incorrect information from customer service, being hung up on, and finding the store unexpectedly closed. One customer detailed a lengthy ordeal involving 17 contacts with support that remained unresolved until visiting the store. However, recent in-store experiences have been overwhelmingly positive. Multiple customers highlight an employee, described as a very nice guy with good manners, who provides excellent service. He is noted for being extremely good, getting things done correctly and fast, understanding issues, and fixing problems where others could not. Customers state he is a great, hard-working employee who deserves a raise and that his knowledge makes him an asset. One reviewer mentioned the manager also corrected a situation effectively, leaving them happy. The store and its employees are called awesome, with service that makes customers want to return.
Very great customer service! Very thorough & informative. Vivid personality and energy as well, I’d recommend anyone to come to this location, will not be disappointed.
August 2025
The lady was very nice and changed my sim card for free
January 2025
Karla was very friendly and helpful. Made me aware of better plan for less money. Very happy.
