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April 2024 by Stephanie Plamann
I went to pick up my car and was told I was being “upgraded” to a “premium” vehicle. This “premium” vehicle did not have any premium features (basic vehicle, no heated seats or steering wheel, no auto start, etc). On top of that Elliot’s “upgrade” was an extra $60/day that was never discussed with me, had it been I would have declined the service. Thrifty’s deceitful practice is unacceptable. The quote I got for the same car from the website was $40/day and I was charged nearly $100/day.Also you can’t call Thrifty and speak to an actual person, I highly doubt I will get a response from their online form.I’ll never rent from Thrifty, Dollar, or Hertz again.Edit 4/2/24 - no one from the store or corportate has contacted me. I called them and found out I was "upgraded" because the car I rented was not available, so Elliot decided to charge me $200 more to give me a car I didn't want or reserve. Once again, I was lied to. Customer service has been EXTREMELY UNHELPFUL. I am so dissapointed in Thrify's business practices. I'm NEVER renting from them again.
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March 2024 by BMONK 07
Absolutely horrendous customer service. Guy at the counter was super rude. No greeting, demanded my id and credit card. I had an issue with my rental and asked for the manager he stormed away slamming a door behind the counter. He came back and took his stuff and went to a different counter. I asked for his name and he ignored me like a toddler would do. Totally unprofessional
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March 2024 by Teri Hand
Very friendly lady check back in our rental. Was slick and easy return.
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March 2024 by PS R
Beware of getting unreasonable charges and Very unfriendly customer service in the counter.
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March 2024 by Mad Hatter
You can go najaha
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March 2024 by Chris Campbell
Very good
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March 2024 by Jim Kelly
I was charged for fuel even though I returned it full. Trying to reach customer service is impossible. I wonder how often they slip this charge into a rental? Seems like a scam. Trying to fix it is a pain and time consuming. Super disappointed in Hertz after being a loyal customer for a long time.
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March 2024 by DrBill
Always a pleasure to return a car at MSP first-class service !
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March 2024 by Ricardo Otaola
Great quick in and out. Rented a vehicle for the day and was just swift rental and return.
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February 2024 by Rhonda
I would have given a 5 but the car selection was very limited.
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February 2024 by Daniel Earhart
Desiree was working the Gold desk at around 7am on 1/26 - very kind and accommodating, top notch employee. Assisted me with upgrading to a specific type of vehicle I spotted on the lot.
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February 2024 by Theresa Penegor
Got a great vehicle at a really great price. Will definitely check out Hertz for my next rental.
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February 2024 by Ashley Nagy
Only leaving one star because Zero isn’t an option. My car broke down while I was running an event on-site and they would not bring me a new one and told me I had to come pick up. I was running an event as coordinator and could absolutely not leave. They showed no sympathy and had HORRIBLE customer service. Did not care that I was left without a car at all. Do not rent from hertz. I will be moving my business account due to this.
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February 2024 by Filippo Marchino
Got great service. The people here were very accommodating, the car was clean and they were super courteous.
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January 2024 by Rob Sjoberg
Heard horror stories about leasing cars and Hertz was mentioned. That being said I had a wonderful experience with Hertz. Went directly to the check in desk and Deke took care of me with a positive attitude and smile. Was very helpful and directed me to the gold level to pick up my car. Took me about 30 minutes from when I checked in to driving away in my car. Very efficient. Quoted me on the right charges with no surprises. Drop off very simple, left keys in the car and got the final receipt via email in less than 30 minutes. The vehicle was a Jeep Compass which handled well on the road and decent gas mileage. Overall excellent experience with Hertz and would do it again when warranted.
