The Minnesota Wild Hockey Lodge is the official store for Minnesota Wild merchandise, located inside the Xcel Energy Center in downtown St. Paul, Minnesota. It offers a full range of products, including hockey jerseys, travel tumblers, vintage North Stars items, and other official Wild gear. All online orders are processed and shipped from this flagship store, which has expanded over the past twenty years to include additional stores and kiosks at Wild games. Customers appreciate the friendly and professional staff, with some highlighting the excellent service, such as help finding specific items and resolving issues like exchanges or billing concerns. One reviewer shared a positive experience where staff went above and beyond to find the last Fleury t-shirt in their size, demonstrating dedication to customer satisfaction. Rewards programs are appreciated, providing a 15% discount for Wild season ticket members, which helps with more expensive purchases such as jerseys. However, there was a notable negative experience involving a staff member who was rude, made incorrect assumptions about the customer's gender, and displayed insensitivity. The customer expressed frustration over being called "sir" and having their gender misjudged, which impacted their overall impression despite enjoying the store's merchandise and atmosphere. They recommended staff training on sensitivity and better customer service to improve experiences. Overall, the store is seen as a great place for Wild fans to find official merchandise and enjoy a welcoming environment, aside from the one negative interaction. The store only accepts credit, debit, and mobile payments, and customers value the convenience and quality of the products offered. Despite occasional issues, many fans continue to enjoy shopping here and attending Wild games.
