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March 2025 by r r
employee cussed me out. employee was being very rude towards me cause i parked in the parking lot. it was on a friday early afternoon. was only going to be there for 10 minutes at most. cant believe they would keep employees like that. worst experience I have ever had with any type of bank. dont ever go there. bad reputation if you keep this guy. bad customer service. get him fired
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October 2024 by Charlie H
The service here is really bad. I've had a safety deposit box here for more than 10 years and even if I wait in line for a teller, I'm told to go down and wait longer. It's kind of a premium price for their boxes. I wouldn't recommend any services at this branch.
And also it's true, no one answers phones at this branch.
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June 2024 by Yaasiin YSn
Worst bank ever!!! One of the banker name Jeff magure is sooo rude. He made me feel like I was I was a criminal all because I had questions about a check that I deposited online via mobile on the us bank app. I came to this location because I have a friend that lives in the area. and he asked me why did come here from Plymouth. Because my address is Plymouth mn I didn’t know you couldn’t go to any US Bank branch. I didn’t know couldn’t go to any us bank branch. I am considering closing my account due this incident. I literally walked out and broke down crying never ever going back to us bank ever again.
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September 2023 by Sammy
Aida was so helpful in helping me with with my accounts at US bank! she was thorough, kind, and make a significant effort to connect with me on a personal level. There was not an ounce of judgement for any of the questions I had, and she was so patient and detail oriented. I wish more bankers were like her - she’s fantastic!
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August 2023 by T K
Seriously why is this place the slowest bank in the state? I've never waited so long 2 tellers to look so perplexed to do there job. 22 min in the same spot in line.
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June 2023 by Julian seine (QuantumAdmin1)
Idk if it could be much slower.
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April 2023 by Sylvia De Sonia
I’ve been here just under 2 months and I’ve finally decided that there have been too many events that are having me go elsewhere. Can’t get anyone on the phone during the middle of the day, I had a new debit card created and was told I’d get a call in 3-5 days to pick it up.. after never receiving a call I finally went in 2 weeks after to get the card. After waiting in line for over 10 mins (I was the second in line) I asked to pick up my card and the teller had no idea what I was talking about. Now I just checked my account and I see 3 duplicated transactions for the gas station in the same amount- 2 on one day and the third yesterday which means that something is definitely wrong. Try to call and ask and also stop my debit card from processing and no one is answering at 1:20pm on a Thursday. It actually matters how you process business. Happily taking my money and closing accounts today.
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April 2023 by Josh _
Hit or miss with tellers; some are good some have room for improvement. Zach was unprofessional with poor customer service. I've been satisfied with US Bank overall, I just avoid the Grand Ave branch, which is unfortunately the most convenient location for me.
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April 2023 by Tomkin Coleman
Very friendly and helpful! They were incredible partners when we started our nonprofit a decade ago, and are always there when we need personalized service. I love St Paul, and this bank has been A+!!!
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October 2022 by Lillyan Sigsworth
10/10 would NOT recommend banking here. Closing my account and going to Wells Fargo, a bank who actually cares about their customers.
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September 2022 by Patrick W.
This place is just full of people who have nowhere else to be. You have a very high percentage chance of standing in line for a long time for no good reason at all.
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September 2022 by Fòòdi .
I started banking with them my first time actually making a bank and it was awesome experience i had some errors but they resolved it and i love that its much easier for me to bank with their app and also can go in person if i have like a BIG issue of course but so far none from them is going all that bad for sure and hopefully it doesn't! Because i see some reviews here and they seem pretty bad.. but i wouldn't want to have issues like them.
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July 2022 by L Y
Call this branch multiple times but no one answered the phone.
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June 2022 by Todd LePard
Good branch!
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February 2022 by Cristina F.
We came in on a Saturday, early afternoon. We got their later than we had meant to, and even though it was a bit of a process, Aida worked with us to accomplish what we wanted to do. She was quick, professional, friendly, and gave us all the information we needed to be confident with our financial decisions, even though it was late in her shift and the bank was beginning to close, she did a wonderful job. She was great to work with. Great service.
