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“Amazing service provided by Hailey at the Waite Park branch. She was super friendly and knowledgeable and made the refinancing process for a couple of our loans very smooth and simple. She also helped us move all of our accounts from our other banks as well. Everyone at this branch is very friendly. Couldn't be happier with our experience and strongly recommend!”
“If you’re looking to buy or refinance your mortgage give Gary Robinson at Magnifi a call. He has a ton of experience in the field and will guide you in the right direction.”
“I’ve worked with Trina LaVigne for my last three mortgage loans, and she is simply the best in the business. For my last home, she went above and beyond by getting my pre-approval letter ready for me on a Saturday so we could get our offer in on a Sunday.
Her dedication and years of experience make the entire process stress-free. If you want a lender who is responsive, local, and truly looks out for your best interests, go see Trina at the Sartell branch!”
“The ladies in St. Cloud are amazing! They treat me like family and are always there to help me out! I have been a member for over 20 years and they are always there for me! Love them!”
“I have been here for over 20 years and through all the changes. I still trust very few places with my money and information and these guys are one of the select few I do trust. Very easy to work with. They treat you like a person not a number here. If there is a issue they are excellent at getting it resolved right away. Very knowledgeable staff and friendly. The only complaint I have that doesn't affect the 5 stars are the new drive up boxes. If I'm going to talk to the person in the building anyway why does a screen and a bunch of tech have to be between us. I just go into the st cloud location and look for DeeDee, She is my go to!”
“Each time we approach an employee at Magnify, we are greeted cheerfully..Except today..the gal assisting my husband & me, never said hello or how can I help you or Smiled !! She appeared 'annoyed'.
We should have moved to other person for a more 'cheerful' transaction..”
“Every time I go to the bank, they're super friendly, they actually know the co-owner of my account by name. I'm not available to go nearly as often, so he does most of our banking business. We both love this location and yes, the merger had some hiccups (they all do!!) But they patiently helped us understand what was happening with our accounts at the time and everything. I'm happy I opened my account here simply for the customer service we've gotten. Yall are great!!!”
“Alexx was absolutely wonderful. I went in thinking I was going to have jump through hoops to get my new card made, she was able to work with me and I was in and out with in 15 minutes.”
“Charlie at CU1 Waite Park is an amazing person! She has gone over and above to help me. She is so patient and kind! I can’t say enough about her! She is my go to person!”
“I refinanced my car through Great River Federal Credit (former name) during summer of 2025. My specialist was AUBREY KRUEGER. It was a smooth process and I even set up AUTOPAY (signed through EDOCS by both parties). On October 19, I received a letter from the mail through their new company (Credit Union 1) that I am late by 15 days. I tried to contact her via email and text but no response as of now.
If this issue is not resolved, I will escalate this to my LAWYER.
Edit as of 12/25:
Issue has been resolved and had a different team member who resolved my issue. Amber Mathiasen helped me solved my problem and set upy autopay. Payment has been received and my late payment was not reported to the credit bureaus. I also plan on paying off the loan completely next year if everything goes accordingly. Shout-out to Amber for her great customer service experience.”
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“We received excellent customer service from Jestyna and her manager as they brainstormed options to help us work through a sticky situation. The entire staff was professional and friendly and listened to us as they worked with us to successfully resolve. We appreciate their kindness and understanding! Would definitely recommend Great River Credit Union!”