FedEx Ground in Shakopee is a business that services duty-free products and offers reliable delivery services. The delivery teams are highly skilled, professional, and communicate well. They work hard, dress well, and keep organized, making the process smooth for customers. The facility itself is not open to the public, and there is a need for better amenities such as a workout or break room, on-site showers, and a proper food or smoothie bar. Staff levels are low, which can lead to employees helping each other and working quickly under pressure. Some policies and standards are inconsistent, and management sometimes hassles workers for minor issues, such as reorganizing trucks, which could be easily fixed with better equipment like sticker printers. The workplace has issues with ventilation, with fans that do not work properly, and safety concerns, including poor signage outside and the presence of robots and heavy packages that pose risks. Security could also be improved, as staff often use phones and do not require sign-in or sign-out procedures, reducing oversight. Work areas lack seating for short breaks, and the overall environment could benefit from a managerial room with better visibility of the work floor. Despite these issues, the pay is decent, hours are short, and employees can pick up extra hours easily. The location receives mixed reviews, with some staff expressing love for their routes and customers, and customers praising the professional and friendly service they received, especially with package retrieval and delivery. In contrast, the nearby "UPS Store" in Shakopee was criticized for poor customer service and confusing branding, leading customers to prefer FedEx for better treatment and reliability. Overall, FedEx Ground in Shakopee is a hardworking, professional operation with room for improvement in staff support, amenities, and safety.
Had a few missing (& quite large) packages and Angel and Kayla went out of their way to track them down and get them back to me!! Thank you so much!!!!
September 2024
I am a driver here, I love my route and my customers!! Yesterday was a great day, today was even better, tomorrow will be the best yet.
July 2024
Great customer service. Need to "hold" delivery of an ebike for later pick up. The FedEx app and supporting team made it very convenient. Pickup went smooth and had help loading in the SUV.
