TruStone Financial Credit Union is a not-for-profit financial cooperative driven to create exceptional experiences for its members. Founded in 1939 by a group of Minneapolis teachers, the credit union has grown over the years, merging with Firefly Credit Union in 2020 to become the second-largest credit union in Minnesota. The credit union's priority is to help members achieve their financial goals. Customers praise the knowledgeable, efficient, and caring staff who provide personalized service. Elyse, in particular, is described as an "absolute joy" with unmatched customer service skills, always making customers feel cared for and in good hands. The Shakopee location is highlighted as exceptional, with the manager, Karl, praised for his kind, effective, and professional approach. Customers are pleasantly surprised by the high level of customer service, which is described as remarkable and in a class of its own. Overall, TruStone Financial Credit Union is commended for its commitment to its members, with a staff that goes above and beyond to support their financial well-being.
Elyse Brown was amazing! She efficiently helped me with all of the tasks I came in for! I had to make deposits, get a new card, and look into a dispute I had. He attitude and willingness to help me brightened my day.
April 2025
Elisa at Trustone CU on Dean Lakes was a terrific help as she guided me to obtain a replacement for my debt card that was comprised in AZ. Thank you Elisa. ( sorry if i misspelled your name)
March 2025
Steve was a great guy to work! Really efficient and was able to answer any of my questions with ease. You can tell the guy loves what he does and is willing to work with you on anything.
