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“Yusuf helped me get a new phone today after completely damaging mine last night. He was very knowledgeable and helpful getting everything switched over and making sure my phone and account were to my liking. He has great customer service skills and you can tell he really knows all aspects of his job!
Dylan was also there and was extremely friendly and helpful.
We usually go to another Verizon store, but were very happy we chose to go to Shakopee today!”
“Ryan was very personable. He was very knowledgeable about our new devices, screen, protectors, and case cases.
He had great recommendations and my husband and I are both super satisfied with our services from Ryan and our new 17 Pro Max iPhones
We will make this our primary store because of how great the service was thank you for the great customer service and experience and making getting the new phones a smooth and easy process. We appreciate how efficiently and quickly he worked with us yesterday 10 out of 10 recommend this location and specifically Ryan the employee at Eden Prairie location. Thank you again.”
“Outstanding service at this location. Devon and Quinn helped us buy a new phone for my son and were kind, respectful and very knowledgeable about the phones, Verizon and overall cellphone plans. We got an amazing deal because of their experience directing us to the right plan and phone. In addition, when I returned to the store upset because my emailed bill didn’t reflect what I thought it should, they were very patient and understanding and did an excellent job calming me down and explaining the situation ( Basically, I wasn’t reading the bill right and they helped me figure it out). They could not have handled an irate customer (me!) better! They are just really good people. I’m very impressed and highly recommend this location.”
“Changed to At&t for my cell phone and internet. The gentlemen that helped were very knowledgeable and informed on my needs. Overall it was a good experience! Thank-you At&t”
“I was there to pick 2 new devices. Amel, helped us setting it up, choosing a device protector, he put the liquid screen guard and came running to us with one of the accessories we forgot at the store. The guy is truly honest with work at his heart and goes beyond to help ATT customers.”
“I stopped in without an appointment to see if I could get a new phone and was informed by the store rep, Dylan Treakle, that he was the only employee in the store that evening, and it would be roughly an hour before he could help me as there were two other people ahead of me. The two other customers had larger, time consuming issues and I watched as Dylan worked like crazy to juggle multiple calls to support at the same time along with trying to help me get a new phone. I felt really bad because I could see that he had an untouched Jimmy Johns on his desk that he wouldn't be eating until after close. Dylan was professional, calm and took personal responsibility for the delay when it was clear he really didn't need to.”
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“I have visited there twice and each time Malcom has been extremely friendly and helpful! He's very knowledgeable and easily solved any of the issues that I had. Brayan also helped me during my initial visit and couldn't have been nicer and more helpful. Thanks again to both of you!”