U.S. Bank Branch is a friendly and helpful bank that offers a variety of products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, and personal lines of credit. Customers appreciate the dedicated staff who are committed to helping them reach their financial goals. Many reviews highlight the professionalism and kindness of the employees, especially mentioning staff members who go above and beyond to assist customers. Some customers have had excellent experiences, praising the staff for their helpfulness, friendliness, and willingness to answer questions. The banking app is also praised for being easy to use and offering a great experience. However, a few reviews mention inconsistency in customer service, noting that some tellers appeared less welcoming during certain visits, lacking eye contact, smiles, or expressions of appreciation. Overall, U.S. Bank is seen as a reliable and caring bank, with staff members who are knowledgeable and committed to providing good service. Customers feel comfortable banking there and value the variety of banking options available. The bank emphasizes making banking accessible and supportive for all customers.
The Shoreview location has been amazing - especially working with Madison! Her assistance has been incredible! Big banks often have tough customer service so I’m thankful to have an experienced professional who cares on my side.
July 2025
My banker Madison really is so personable and friendly ! She is always smiling and even remembers my kids names and asks about them whenever I go in! She goes above and beyond what I feel a banker should have to do! Definitely ask for her if you need your own banker at this US BANK branch!
July 2025
Madison is the best! We trust her with all our transactions and she is so sweet! Highly recommend!!
