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July 2024 by Kendall Amber Hartfiel
Have tried multiple times to call the St. Cloud Mn store to check on availability of a phone I want to purchase and nobody ever answers the phone and it goes to a generic voicemail that says the inbox is full so you can't even leave a message. That's terrible business practice.
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July 2024 by April
Avis provided wonderful customer service. Avis is knowledgeable, quick, genuinely nice and professional. I would recommend Avis and this store location to anyone. He went above and beyond to make our experience great!
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July 2024 by B
Exceptional experience from start to finish! Avis, the fella who helped us, was amazing! We went in with a plan to upgrade phones so we wouldn't be bothered with things not needed. They were out of stock of that phone. Avis quickly jumped in to help in this busy store in a helpful no pressure manner. First time, in the number of years with MetroPCS, that someone actually said thanks for our business and loyalty. Avis was and will continue to be the reason we will remain metro vs another carrier.
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June 2024 by Teresa Ramos
It was really my worst experience, this store steals, I went to pay someone's line, but the line never arrived, again I went to the store they charged me again and told me that my previous payment would be refunded, I ended up losing my money in The money never arrived in my account, be careful with this company.
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June 2024 by Sara Kolden
I want to thank Han & Avis at the St. Cloud location for their exceptional customer service on 6/12/24 as I migrated my service to Metro by T-Mobile. Friendly, fast & very helpful! Thank you!
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June 2024 by Jenna Blum
Watch what they are selling you! They added extra charges onto my plan that I didn't even know about!
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May 2024 by Joseph Nelson
Han and Chris were great today they helped me set up a new phone
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May 2024 by ToxicGun150
Han and chris help my friend for getting his new thank you
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May 2024 by Brittany Provo
Chris is a great help I had a positive experience with his assistance!
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April 2024 by Gracey Bear
BIG DEALS.! Knows how to use the mouth piece.! Good sales Representative.!
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April 2024 by Cody Tibbetts
Chris was a lot of help he did a awesome job :)
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April 2024 by Rosario Coca
Chris did a good job excellent seller
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April 2024 by Ginger Soule
I brought a phone in to get unlocked from AT&T for a friend to use, he was given a different phone to use in the meantime. I went back to check the status and he said he was unable to unlock it from AT&T. I asked for my phone back he said it was at another facility and to come back in a couple days. Went back and they said they couldn’t find it. It was a Samsung Galaxy S32 5G.
I also had returned a home internet router from T-Mobile and he said he’d return it for me, he did not as I found out when I wanted to return to T-Mobile again. They wanted to charge me $250 for a non return fee. I had to get the router back and bring it T-Mobile for them to return and waive the non return fee before I could get service. Luckily he could find it so I could return it and not have to pay the $250.
I’m never going to deal with T-Mobile by PCS metro ever again. That guy is crooked and sneaky. POS!!
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April 2024 by Helen Hight
Chris was awesome. Great deals!!
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April 2024 by Jason Forcier
Awesome experience getting a new phone from Chris!
