Children's Clothing in St. Louis Park, MN

“Highly recommend doing their registry consultation appointment. We got to go around the store and learn more about the items in depth. Elisa was very knowledgeable and helped us make some informed decisions for our family!”

“Noticed a defect in a new Skol hat I bought from Sota at the state fair when I got home. Went to this St. Louis Park store the next day to see if they would exchange it. They didn’t have that specific hat since everything went to the fair, so he just made me a new one on the spot in 5 minutes. Best customer service ever. Love this brand. Love their people.”

“I had a HUGE return and needed to get quite a few items re-ordered in different sizes. I intentionally waited until closer to close in hopes of avoiding high traffic times, but they still had a long line. Noah called me to her register at 8:55. I felt terrible! Even though what I was hoping to get done would clearly take more than 5 minutes, Noah was patient, kind, capable, joyful, and willing - even after they had closed - to make sure I got what I wanted. It’s not often you see people go above and beyond to do their job with excellence. Keep it up, Noah! ?? I am SO grateful for you!”

“I absolutely love this location for both purchasing and selling items. For starters the staff are amazing when it comes to helping find what is needed and welcoming you into the store. I almost did not go due to the reviews but given my past experience in a similar industry I know that when people don't get their way they try to sabotage places. I am happy I chose to go into this location. It has a wide selection of clothing and even when the staff are extremely busy they still welcome customers and help them find things when needed. While I was there someone became rude to a staff member and despite this customers attitude the staff remained professional. I will be continuing to shop at this location it is clean and a positive environment. The staff all seem to get along and work together.
When selling to the location the staff are quick and accurate with timing. I brought in multiple bins and they purchased a lot of the items and explained to me why they passed on the rest. They answered all of my questions that I asked and were very transparent about the way that they priced the items.

Don't let the negative reviews of Karen's push you away from this Once Upon a Child. This was the best experience I had at any of the locations I have been to. I almost did and I am happy that I didn't and chose to give this place a try.

Selection 5/5
Cleanliness 5/5
Customer Service 5/5
Overall experience 5/5”