Visionworks is a well-known optical retailer with over 770 locations across 41 states and Washington, D.C. The store offers a wide selection of glasses and contact lenses for men, women, and children, including designer and exclusive brands like Ray-Ban. Customers appreciate the high-quality products and the value they receive, especially with promotions such as buy one, get one free. Many reviews highlight the helpful and friendly staff who actively assist in choosing the best glasses and answer questions, making the experience easy and stress-free. The staff members are praised for their caring attitude and professionalism, with some customers noting specific employees who provided exceptional service. Visionworks also provides eye exams for both adults and children, with some appointments now being virtual, which customers find convenient. The scheduling is flexible, and the staff often goes out of their way to accommodate clients, such as rescheduling appointments if needed. The store accepts thousands of vision insurance plans and FSA funds, making it easier for customers to afford their eye care needs. Pricing has increased since COVID-19, with some customers feeling the costs are high, especially for prescription glasses and lenses. Despite this, many are satisfied with the quality and service, considering Visionworks their go-to for eye care. The store offers a satisfaction guarantee of 100 days for returns, which adds confidence to their offerings. Overall, customers find Visionworks a reliable, helpful, and friendly place to get eye exams, glasses, and contact lenses.
Great experience with my recent exam, Jenny was welcoming and we found out that we're practically neighbors and Tracy, the dude that facilitated my exam went the extra mile after noticing a possible issue in my eye. Happy with my visit and service that was above and beyond!
June 2024
Everyone I worked with were very helpful. From the person who fixed my current glasses after I sat on them the previous night to having both employees and online Dr. all being able to answer questions and give suggestions.
May 2024
Visionworks excels in customer service - they actively help you pick out your glasses - and assist in deciding which look the best. Tracey is great! Also, you have 100 days to be satisfied or return.
