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“I came in today and Bruce was knowledgeable and kind in informing me about the different mailer envelopes and labels. I moved to the neighborhood recently so I am excited to see him more often!”
“I had a great experience at the post office in Roseville, thanks to Connie. She was incredibly kind from the moment I walked up, and you can tell she really knows what she’s doing. She took the time to answer my questions, made the whole process easy, and went out of her way to be helpful. It’s not always you come across customer service like that, and it made a big difference. Really appreciate her professionalism and positive attitude.”
“The photos displaying the inside of the Willernie post office are not correct. There are no lockers for packages, no selfserve kiosk, and its not nearly as big as the pics make it look. The outside photos are right though.”
“IT DOESNT MATTER WHICH ST PAUL BOXES YOU PUT YOUR MAIL IN. ALL OUTGOING MAIL GOES TO THE PLANT IN EAGAN TO BE SORTED. ALSO, CARRIERS HAVE TO PICK UP THE BOXES DAILY. THEY WONT GO HOME UNTILL THEY DO. Maybe get an idea on the process before making accusations.”
“I normally am just in to quick drop off pre-paid packages, but the service is always nice. Do post offices ever have perfect, outstanding customer service? No. But this location has always gotten the job done without any rudeness.”
“Everyone is great here - John, Mel, Tim, etc.! I’ve never had a bad experience here. I’ve come here for my passport, mail issues (online seller on Depop tried to fraud me), and to ship items out.”
“Elway post office is the main post office we use. The desk staff is great and genuinely wants to help- they're really patient with me (I'm a headache with all my questions haha). If you want the cheaper way, faster way, have no clue of what way, explanation of international shipping, whatever- they'll help.
This is a fairly busy location so you might bump into a long line. Sometimes it moves quickly, sometimes very slow. Be prepared to wait if you're in line- it's because they're giving the proper patient attention to each customer and they'll give you the same!
You can get the usual shipping/packing material here.
There are PO boxes available in the lobby (separate area from the desk area)- the hours are the same as the desk area (closed on Sunday).
I've never felt unsafe and accessibility is good with a lowered counter available for wheelchairs though most of the counters are too high for my wheelchair. They do need more lowered counter space for wheelchair accessibility.”
“I have gone to this post office twice when I have had trouble with missing packages. I have always been greeted so warmly and had my issues resolved quickly. John at the counter looked for my missing package until he found it and educated me on why it had been held (weather-related issues) - all with a very cheerful attitude. When I need help with the postal service, I will go here first!”
“For the most part I really like this post office but the fact they can never take cash because they don’t have exact change drives me absolutely crazy! From what I’ve gathered they start the day with basically no money in the till so if it’s a slow day or even if it wasn’t and most people used cards you are SOL. An organization like the post office should ALWAYS be able to take cash. I understand from working in retail that occasionally weird days can mess up the till but this is a very persistent issue and it is unacceptable.”
“I inquired about a piece of certified mail to the clerk on duty. She tried locating it but was not found.The same clerk called her supervisor to assist, and she gave me the signature of receipt card to sign ahead of time, assuring delivery and saving many steps. Great service across the boards!!!!”
“We needed to go in person to verify it's really us changing address. It literally took 2 mins. Most of that was me explaining and trying to get my email open. Lol. Very friendly and professional.”
“Hugo post office is the best around. The ladies there are always so helpful, I drive past the one in my town to go to Hugo’s post office. Thanks for your help!”
“This post office is old, so. Times hard to drive into, and just does look that inviting, BUT it alway is filled with people and the staff here is efficient and effective.”
“You guys really need to stop bringing your first world problems to the post office. They have enough to deal with. I had a lovely experience and we even joked around a bit. Overall 5/5”
“It always seems like this post office is efficient and fast. Also feels like they feel with slightly more complex topics faster than some other neighborhood post offices.”
“Went in with a large order today and Annette at the front was amazing with helping me with what I needed. If you ever get the pleasure of having Annette help you, thank her!”
“After moving back to St. Paul I started using the Concordia Ave Post office. The staff were ALL helpful and wonderful. Sometimes staffing levels were a bit sparse but predicting what customer demand will be at any given time is quite difficult. The staff still roll with it and get the job done!”
“Jacob was working by himself & doing the best job possible with a smile & positive attitude. Only 4 starts as why only 1 person working in such a busy post office?!”
“They were able to track down a package for me that wasn't supposed to be headed back to a sender in this area. Called me to let me know it's being shipped back to me and I was really impressed with the level of service.”
“I visit many Post Offices, this one on occasion, and the experience has been consistently average. But for me consistency is very good so an ‘average Post Office experience’ isn’t a bad thing at all.
That said, I recently interacted with a (new in 2024?) employee who is quite possibly the most non-judgmental and courteous person I may have ever come across in my travels- ever.
Not really speaking to USPS, but the employee- thank you for the positive experience!”
“They are great, however, they can't do everything. They can't scan barcodes to return packages, & they can't ship overseas. So you have to go to a different Post Office location to do these things.”
“Many of the other reviews here talk about how delayed their shipments are when they arrive here, so I was initially worried too, until I checked my parcel and I didn't have any issues with delays.
I'd say it's likely because those who got their parcels with no delay don't usually bother to write a review. So I'll just post this to reassure folk your parcel's likely in good hands.”
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“Christmas eve- Nobody home but the self-serve kiosk was working! Yay! I Self printed a lable My package was too big for the drop bin so I had to drive over to the closest USPS Annex about a mile away. They took it no problem!! Thanks USPS! SAVED CHRISTMAS!”