Menards is a popular home improvement store known for its friendly and helpful staff. Customers frequently mention the excellent customer service, with specific praise for employees like Dominic and Nathan, who are described as knowledgeable and eager to assist. Many shoppers appreciate the store's willingness to handle returns, even for items purchased over 90 days ago, which is not the case at other retailers. While most experiences are positive, there have been some challenges with online orders, particularly issues with delivery via DoorDash, leading to frustration when orders go missing. However, the in-store experience tends to be smooth, with associates readily providing directions and support when needed. Customers enjoy a clean, organized environment and often find great deals and a wide selection of products. Menards also offers effective rebate programs that customers find beneficial, making it a convenient one-stop shop for a variety of home improvement needs, from tools and supplies to cleaning products. Overall, Menards is well-regarded for its customer service and product offerings, despite occasional online order hiccups.
Customer service rep Dominic was very helpful and friendly to assist us today! Thank you it makes shopping easier for specialized things!
October 2025
If you are here and need help, try to look for Nathan, he is the best, so knowledgeable , he helped me so much!!! Thank you Nathan!! And good luck everyone
July 2025
Cashier Rebecca was amazing! Kind. Personable and helpful!! Keep being awesome Rebecca!!!
