“All pay-at-the-pump with the Sam's Club app. Good price usually, and we haven't had any issues with quality. Sometimes the lines can get long, as not all the customers move very efficiently.”
“Bought some new tires from this location and had a gentleman by the name of Pao help me. Very professional and was able to get them on in a timely manner. Definitely recommend and going back for my other vehicles.”
“I'd like to say how much happier people seem when exiting the store so much more swiftly if you use scan and go on your phone to check your items out. The AI technology scans for items in your cart and hands to match your receipt. All the times I have used this feature, I have never had to stop to for staff to check anything. This AI technology must be very accurate since the staff don't have to look at your receipt and count each item in your cart.
I was expecting to buy a chicken tonight when I visited about 6:00 p.m. There were no rotisserie chickens or anyone in the meat department to ask a question about them. It's possible they stop making them at a certain time since they close at 8:00 p.m. on sundays.
Sam's Club does still need to work on a convenient way for customers to locate staff for questions, instead of having to walk all the way up to the front of the store to find help.”
“Great customer service. I was at the White Bear Lake, MN one and Christine was so helpful and pleasant. She answered my question and recommended the scan and go app. She assisted me in getting the app and what to do. As she was helping me, about 5 customers approached her with questions and she politely excused herself to help them and always came back to assist me. Great customer service is hard to find these days so I really appreciate the time she took to assist me.”