“Needed a solution for a part that was broke on my weed trimmer. David was awesome! He was not only kind but spent 10 min brainstorming with me on solutions. And he found one. What tremendous service!!!”
“Got a great deal on trailer lights. Unlike Menard's or Home Depot, as soon as I walked in two associates asked if they could help me find anything. This is now my Northern Tool + Equipment go to store 👍”
“Bella and Adrian were extremely helpful at the self checkout. I had previously purchased lighting arrangements that were discounted by my military discount. This time for whatever reason it wasn’t working. Bella attempted to help me but was unable to determine what the issue was. Adrian overheard the problem and came over from his register to help. He explained while signing into the machine that sometimes products can’t be discounted but he doubted that was the case. For whatever reason the discount didn’t apply properly so he restarted the transaction and manually put in the discount which worked. Both spoke clearly and concisely and made everything make sense. Just two days prior to this I had Adrian help me by clearly explaining the difference between two Milwaukee tool bundle options. If I ever need help checking out again I’ll be sure to go to those two first.”
“The quality of the plants is too notch, but they're much cheaper than Gertens (identical hanging baskets were $24.98 at Home Depot, but $42.85 at Gertens!).”
“Oscar Zamago at the Woodbury HD came out in shirt sleeves (10 degrees out) to help us figure out Christmas tree pricing. When it rang up twice as high as he had told us he honored the lower price. Thank you Oscar!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.