Lowe's Home Improvement in Columbus, MS, is a go-to destination for all home improvement needs. Customers can find a wide range of products, from gardening supplies to appliances and paint colors, making it easy to enhance any home. Many shoppers appreciate the helpfulness of the staff, with one customer highlighting a polite employee in the lawn and garden section who assisted in choosing a lawn mower. Another customer praised the paint counter assistance provided by Dionne, who turned a stressful situation into a positive experience with her professionalism and support. While most experiences are positive, some customers noted mixed interactions with employees, with a few reporting unresponsive staff. However, exceptional team members, like Dirk, who went above and beyond to assist customers, helped balance these moments. Lowe's also offers a customer-friendly return policy, making exchanges straightforward if items do not meet expectations. Despite some frustrations, particularly related to product issues and service, Lowe's remains a favored option for many, often preferred over competitors like Home Depot. With a commitment to helping customers find what they need, Lowe's strives to provide a satisfactory shopping experience.
Long lines. Rude staff. I don't do self check. No selection of flowers
January 2026
Mr. Tom was very knowledgeable and helpful he really took the time to answer our concerns. He really went above and beyond to help us get the correct doors for our home. We need more people like Mr.Tom in the world. We hope that he’s acknowledged for his exceptional customer service.
July 2024
I would like to give a shoutout to Marcus on the outside! He was very friendly and came over and helped us load our item! Wish all the employees was as nice and helpful!
