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November 2023 by Demarrio Brown
Chuck is a really helpful guy. I enjoy working with him as he strives to help the customer. I’ve have some bad experiences with this particular dealership, but working with Chuck has really helped to persuade me to continue my business with this location.
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November 2023 by H MR (Holly)
Second time buying from them but currently having an issue…UPDATE 1 WEEK AFTER PURCHASE:I found a deep cut in the paint that I didn’t see at the time I purchased the car and they are trying to give me flack at Mac Haik Flowood saying the folks who wash the cars did not notate the issue but I bought the car (paid in full) and I did not notice it either so I certainly do not hold much in the wash folks but seeing it. I drove home, back to Flowood to pick up my paperwork a couple days later and back home and found the issue when my neighbor came over to wash my car.It would cost little of nothing for Chrysler or Mac Haik to handle a paint job small as that so why are we arguing over this??? With warranty and extended warranty, I mean really??? why are we arguing over this? It is so much cheaper and better for customer relations (especially a repeat customer) to just fix my paint.
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November 2023 by Rachel Gambill
The service center is great. Everyone is helpful and polite! There is a salesman here that didn't listen to anything my husband and I were saying regarding our search for a new car. He was very pushy in trying to get us to buy something we didn't want. So we went to another Mac Haik and had a fabulous experience.
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November 2023 by Frances Avera
I went to Mac Haik to have a recall completed on my 2020 Ram truck and have a front light part replaced. I was greeted by a very helpful employee and made feel he understood my needs and respected. I waited in a comfortable waiting area while the work was completed and he got back to me quickly as soon as it was done. I could not have been happier with the work performed, the time it took and the experience.
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October 2023 by Rob Davis
This was my very 1st visit here at Mac Haik. When me & my wife pulled up I saw the car that I wanted sitting out front. The staff was nice & friendly. I took it for a test drive. I was sold & wanted it even more afterwards. We got back inside, made the deal, signed the paperwork & I drove off the lot in my 2022 DODGE CHALLENGER. Seth was a good sales representative. Jeremy helped us seal the deal. They both did an excellent job. I would definitely recommend this dealership to anyone looking for a good, dependable car.
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October 2023 by Nathan Culver
Our Service Advisor, Bob, was very helpful. Our work was done as efficiently as you'd expect during a strike and 2 parts had to be delivered from several states over. Very polite staff, and kept us updated regularly via phone calls. Thankful for their help and thankful that our jeep is finally running well.
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October 2023 by Deshawna Kittler
Everything went smoothly and the customer service was awesome!! They worked very diligently to get us just where we needed to be! Mr. Bob Kemp was an awesome and kind salesman, along with the Big Guys!!? So thanks Mac Haik!! I will definitely be back for my next one! If you need a vehicle please go to Mak Haik in Flowood you will not be disappointed!!
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October 2023 by Zach Carr
Went in for an oil change on my dads 2500 along with rotating tires. Had some deal where it was only $150. Awesome. Sat down, lady comes in causally ask about a fuel filter being changed to which I said yea why not being the nice son I am (this was a 20 second interaction tops). I don’t think much of it. 45 minutes later this guy comes in says we’re ready to go, takes me to the counter… $611. I mean what, come on. A $450 extra job you’d think she may mention that when asking if I’d like it done. Spent 4x what I was planning to this morning. May as well charge me $100 for air in my tire at that point. Up front information would be helpful instead of just casually asking about an almost $500 extra job.
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October 2023 by Rachel P.
Would give negative number is I could. They have had our 2022 Ram 2500 since mid July for rear end damage. Not once have they initiated a communication with us about the status of repairs. They rarely return calls. We called 2 weeks ago and they said the work had been completed for a week! However , they are now charging almost $800 more than what insurance initially agreed. Insurance has reached out to them 4 times for additional info for the charges and they still haven't gotten back with them. Even though they said it was repaired, husband went and got some paperwork to take to insurance for Mac Haik, and the spare was still on the truck!
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September 2023 by Brandy Shimp
Oil change/front tire alignment without needing an appointment was important for me. They were quick and did a great job. Just wish they would have washed the car instead of wiping it because of the smear marks it left.
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September 2023 by charles seay
Our service advisor was great he just needs to work on communicating better the first mechanic that worked on my truck sucked he kept messing stuff up and then had to fix that. The second mechanic was great fixed the issues the first mechanic left when our truck was given back to us. The first time I got my truck back after 2 and a half months, I had to bring it back 3 days later only after driving it twice. First home then back to the shop. The custom service women that gave us the loners was great both times she did her best in getting us into something that fit our needs. I would recommend going to Mac haik in flowood and speaking with Bob Mobley
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September 2023 by Katherine Wilson
They were prompt to ask if they could help when I arrived. They quickly checked my car in. My service advisor, Kristen Clarke was so friendly and updated me twice in the week that my car was being serviced. My a/c works great now. Larry Snow is also amazing!! He made sure I could leave in a loaner that I would be comfortable in. We have purchased 4 cars from this dealership total and 3 from Larry. We love him.
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August 2023 by Stacy Thames
Made it there at 2:00 and walkout at 4:00 with the car I wanted. Not bad for a Saturday to get in and out of dealership in 2 hours. David Ainsworth is the man, so if you need a car ask for David!!!
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August 2023 by Never Be Told How It Is Go Look For Yourself
Great experience working with these guys! Normally the car buying process is huge a drag but I got to say they made it a quick and as pleasant has I’ve ever had before. They even fed me! Lol. Has long as Jeep still makes a good product in the future I will definitely be back to buy another car. Ask for Andy Champagne. The F&i guy is great too!!
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August 2023 by Kim Piper
I want to thank everyone in the service department for helping me with a complicated problem with my vehicle. It was a stressful time because this is my only transportation and I also use it for work purposes. After my vehicle was returned to me, the same issues started a few days later. I took it back and the manager immediately told me to drop it back off and gave me a new Jeep loaner. It was such a relief to have a vehicle to conduct my life as usual. When I picked up my vehicle, the manager, Mr. Wilson, returned my vehicle free of any additional charges . My vehicle is now on the road, starting every time. No longer being stranded. Thanks again to Mr. Wilson and everyone in the service department.