Family Dollar has received mixed reviews regarding its overall shopping experience. Customers have noted that the store often appears messy, with merchandise stacked precariously and items left on the floor, creating potential safety hazards. However, the staff is consistently described as nice and helpful, with one employee going out of their way to check product availability over the phone. While the store is generally clean and well-stocked, customers have expressed concerns about specific items like toilet paper and paper towels not being available on the shelves. They appreciate the convenience of the store for quick purchases but mention that prices can be higher than larger retail chains. Some have also observed improvements in seasonal decorations, adding a nice touch to the shopping atmosphere. Overall, Family Dollar is seen as a convenient option for everyday items, though some improvements in stocking and organization could enhance the shopping experience.