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October 2024 by Madison Howard
I called 15 times today and just now got an answer. Lord answer the phones.
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September 2024 by Cheryl Anderson
Very friendly and professional!
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August 2024 by Horace Atkinson
Friendly
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July 2024 by Demetrius Warnsley
Compounding the problem that I had gotten fired that morning. I picked my car out online got to the desk and they didn't have the size I had reserved. Unlike other Avis and Budget branches they give u what they have for the same price. This guy pretty much strong arm me into paying for a upgrade I didn't reserve.i came buy Uber and didn't have transportation to another branch.i let him know I would be disputing the upgrade. I got the 65 dollar upgrade charge on my credit card. I promptedly called Avis and they handled the situation fast and satisfactorily .Needles to say if I can help it I want be returning. I've reviewed over 2000 establishments. I probably given out 3 or 4 one stars if that.Most people just trying to make it through the day bad attitudes and all but this guy really pissed me off.PS I do alot of business with Avis they handled it like a camp.So I'm through complaining.
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July 2024 by Michelle Kitchens
This company costumer service is awful and uncaring. The lady said just bring back with a full tank, which I did. Now they charging me 250 to vacuum the vehicle which was not clean when I picked it up. Reason they don't have enough help. Iam very disappointed in such a place that changes 250 for a dollar vacuum.
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June 2024 by Sandy Ebert
The worst bait and switch scheme ever!! She is the most unprofessional employee.. very snyde and tries to charge more and create a larger amount than quoted
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April 2024 by robin matthew
Note new update below:Maria made the process seamless and pleasurable. Thank you so much. The best car rental experience I have even had and I’ve had dozens over 30 years.Update: a month later I needed to extend the rental and Melanie was also very helpful. She consulted with Maria who was off and I was all set for another month.The process literally took 5 minutes. In addition, Melanie gave me directions to a nearby car wash. Very helpful. Excellent customer service!!! Thank you!!
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April 2024 by Audrianna Jones
WORST RENTAL COMPANY EVERRRRRRRR! Do not go online and rent! If u HAVE to use them go to the office! Definitely do not pre-pay because they say they have vehicles available BUT DO NOT after charging your card! Then you have to call the online customer service who are totally rude and will lie to get off the phone with you! U will receive your money back…… 5-10 days later!….. save the HEADACHE and use ENTERPRISE who do not charge until u pick up and has free cancellations!!! ?♀️?♀️?♀️
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January 2024 by Joel Culberson
Had a reservation for 4:30pm. The hours they have posted online and with corporate Budget says they close at 5pm. They were closed when I showed up at 4:35. Agree with other reviews, try to avoid renting here at all costs.
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January 2024 by Stephanie Holladay
I would give no stars if I could. We had a reservation with two car seats and they did not have any to offer me. They offered me a booster seat to put my infant in. They showed me a car seat in the back with broken straps- unacceptable! I had to go buy car seats so I could travel with my babies because Budget couldn’t keep them safe! Do not order car seats with this company!
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November 2023 by Bert Martineau
They Upgraded me because the vehicle I was supposed to get didn't come in. Staff super nice. Great rate.
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November 2023 by Laveria Dent
Good friendly service, building a little run down
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October 2023 by April Beacht
Worst experience I have had dealing with a car rental .
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September 2023 by Loren Spence
After seeing all of the reviews, I have to say, I was a bit nervous to rent from this location. Not many options in Hattiesburg, so I kept my reservation. I picked up my car today and have ZERO issues/complaints. The lady who helped me was very polite and pleasant, the car was clean and a nicer car than what I even reserved.I’ll be retuning the car in Biloxi. Hopefully the return is as easy and painless as the pickup.
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July 2023 by External Mail
Corporate and their IT need to take accountability and let some people go. It is not this locations fault to be clear.I booked a reservation for a moving Truck 2 months in advance. I received confirmation emails plus up sell emails asking me to buy insurance and other items for my move.Fast forward to 50 hours before my pick up, I get a call from Budget Truck Inventory Mgmnt at 0745. They tell me the location I chose using their website in Hattiesburg does NOT rent trucks. Closest location is in Mobile, Alabama (90+ miles away). They give me a choice, cancel and find a competitor or drive to Mobile to pick up the rental. Not knowing if Uhaul had anything available on such a short time frame, I asked them to book the truck in Mobile.I then drove to the local Uhaul and thankfully they had a truck which I reserved. I then looked at what Budget reserved for me. The price was double the original amount of the Hattiesburg rental and I had a 350 miles limit. Driving to Mobile and back is 180miles, and my move is 250miles for a total of 430miles with NO buffer. What a RAW deal - 4 hour round trip to pick up the truck, gas costs, not enough mileage and this is all Budget's fault.I kept my Uhaul reservation and cancelled the Budget Reservation. They have lost a customer for life. It's just unfathomable to me that their website, Customer support, Inventory management can't fix this. Other reviews mention the same issue. I wonder how many other people got screwed. Mind you I booked this 2 months in advance.The irony is when I went to the Hattiesburg location to personally speak to someone to understand, someone returned a 16' Truck which is exactly what I reserved.....
