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February 2024 by Mandy Tynes
Had terrible service with Mayfair location so my husband tried this one. ALWAYS have to wait forever regardless of how early we arrive. Waited hours last time and had to go back bc they didn’t change the oil. Didn’t offer an apology or anything. Husband arrived today before 8:00. They didn’t even show up until 8:40. Then questioned whether we really had bought the extra balance and rotation. Terrible service. Willing to pay another several hundred dollars somewhere else next time for better service.
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January 2024 by Sharon Miles
The Customer Service was exceptional! What could have easily been an stress-filled unpleasant car repair experience was the complete opposite! I would gladly recommend this location without hesitation!
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November 2023 by Savannah Stewart
They are so nice here!! The employees are so sweet, and they get you taken care of real quick! I don't know what their name is, but shout out to the woman who aired up my tires! You're the best <3
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October 2023 by B Smith
I cannot say that I had a pleasant experience working with Firestone. I originally called on a Friday asking to see if they had a particular type of tire in stock for my car that had blown a tire. After speaking with the representative he told me that while he did not have the right tire today, but would have it ready by late Monday for around $600 for a new set. I agreed to the price and waited until Monday evening. Upon arriving at the store I found out that no tires had been ordered and that the tires would cost $900 to have a set of four put on my car. I reminded the representative of the original quoted price of $600 to which he was able to find me a better price and said that later that same week I would be able to come in and have all four tires taken care of. On Thursday that same week at the appointed time I arrived only to be told that the technician who could replace the tires had to leave for a family emergency and that I would have to reschedule, note that I had never received a phone call or heads up about this change. I made a new appointment again, waited again, and finally when I arrived the technician thought that I was at the wrong store. I explained the situation to the representative and was told that the tires were not available at that location.I have no plans or interest in continuing business with this location given their customer service towards me. I hope that your experience is better but I do not personally recommend working with this location for the sake of your schedule, your time, and your money. There are a number of other companies in the area that will do a free alignment with any tire replacement.
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October 2023 by Vida Stuard
Best prices and they stand behind their work. Tires are first rate also.
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October 2023 by Stacy Jackson
They give you the up most service they meet you at the door with your vehicle great customer service
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September 2023 by billy landrigan
Of course they had a deal buy 4 get $100. But of course they didn't have my size.
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August 2023 by Billy W.
The guys up here were quick to find a tire that I needed. Got me back on the road in no time. Best experience I've ever had.
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June 2023 by Quemma James
Never have had a bad experience here! They’re always so efficient and helpful annd sweet—and such a reasonable price. I can imagine the feeling I get when I drop my car off for a repair is the same feeling of security one might get if they had a father taking care of their car. I mean, I know nothing about experiencing the love of a father, but this Firestone comes close!!Services: Air & cabin filter replacement
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May 2023 by Melissa Day
We had gotten a flat on the beginning of an 11 hour journey, and stopped in around 4:30 pm to see if they had a replacement tire as we were on our spare. The people were friendly, had a tire that would work, and they put it on for us so we could continue our journey. The price was fair. It took about an hour, and that was great, we obviously didn't have an appointment. We made it to our destination (Chatanooga, and Gatlinburg) and we made it back to Louisiana with no issues. Thank you for working us in and helping us out!Service: Tires
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May 2023 by Thomas Robinson
The only problem I have with this place has the amount of time that they take for to get to your car other than that it is awesome
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April 2023 by virginia newell
Excellent service tuneup,4 new tires,brake flush,fuel flush all done in one place under 4 hours
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April 2023 by Steve Mahood
Nichole was very helpful with my appointment and needs. She didn't try to pressure me into something I didn't need! Very professional!! The technician was excellent and did an awesome job! Please recognize these people and reward them for a job well done!!! I will be back when I need additional services. So thankful for the service I received! Please feel free to contact me any time! James Steven Mahood, (601) 750-3914
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March 2023 by Jason Scott
DON'T TAKE YOUR CAR TO THIS FIRESTONE LOCATION BECAUSE THEY DO NOT DO GOOD WORK ON YOUR CAR AND THEY DON'T GUARANTEE THEIR LABOR. I HAD THEM REPLACE A BELT ON A BMW AND THEIR SERVICE DIDN'T CLEAN WHERE TO OLD BELT HAD BEEN IT CAME RIGHT OFF AND HAD TO TAKE IT TO ANOTHER SHOP AND SPENT 650.00 TO GET IT FIXED. WHEN I TOOK MY 2-MONTH-OLD BELT THAT CAME OFF TO GULF COAST FIRESTONE THEY ONLY GAVE ME A REFUND FOR THE BELT WHICH THEY SAID WAS 100.00. I PAID THEM 700.00 TO FIX THE BELT AND AUTO SERVICE GUY DIDN'T KNOW WHAT HE WAS DOING AND IT CAME OFF. THE OWNER NAMED DAVID SAID THEY DON'T REFUND FOR LABOR. I CALLED FIRESTONE CORPORATE AND REPORTED THEM. THEY TOLD ME THAT THIS LOCATION WAS NOT A FULL-SERVICE AUTO COMPLETE STORE AND IT WAS NOTHING THEY COULD DO ABOUT IT. THEY SHOULD BE MADE TO TAKE DOWN THE FIRESTONE BRAND NAME BECAUSE IT WILL FOOL YOU INTO THINKING YOU GOING TO A FIRESTONE CORPORATE STORE. THEY WILL LIE TO YOU AND TAKE YOUR MONEY AND LAUGH ALL THE WAY TO THEIR BANK WITH IT. DO NOT DO ANY AUTO REPAIRS AT THIS GULF COAST FIRESTONE OR YOU WILL BE SORRY. I'M TAKING THEM TO JUSTICE COURT AND WILL SUE THEM FOR MY BAD SERVICE AND NOT REFUND MY MONEY. THEY SHOULD BE ASHAMED OF DOING SOMEONE IS ON A FIXED INCOME THIS WAY.
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February 2023 by greene robert
Cool people..good tires ..always treated nice when I stop by there
