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January 2024 by Maxine Patterson
My 80 year old sister had a doctors appointment today. We were given a confirmation number and was told this company would pick her up at 9:50 this morning. They never showed up nor called to say they were not coming. It was very disappointing.
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August 2023 by Becky Melton Reeves
Waited over two hours before this company picked my mother up from a test done at the hospital. I tried to make a verbal complaint over the phone and I was transferred to a broker three different call times. Please don’t use this company.
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September 2022 by Jason Alexander
Untrustworthy. This company is very unreliable. Even with advanced notice, they are unable to fulfill their obligations. They leave patients stranded at their appointments for hours and they claim that they don’t have the staff to bring them back home. I would think twice before selecting this company for your transport needs.
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September 2022 by Skippy McSkipster
I don't have an experience with their service, but I can tell you that the driver I saw today about crashed into us and ran another vehicle off the road. They were speeding at 10+ mph over the limit and changing lames frequently. I would find another service that drives with more care.
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July 2022 by Beeman Sharon
They are extremely helpful, and you do not have to be handicapped to use their service
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June 2022 by GeeGee “Ghea” Whigham
I GIVE A 1/2⭐‼️The people who answers the phone act like they working for free and have the worst attitude!!! They can be late, but want to penalize the customer for the most little inconvenience situations. It's sad IM THIS CLOSE coming to the office!!! My son uses this service, and Grove Transit getting paid on time. So what's the problem??? Someone with authority needs to really have an important talk with their workers especially if the government pays!!!! Worst customer service I've seen in my life!Update! I do understand some don't care about customer service, but yesssss it does have a impact on the whole company. Agents can't just talk to you rude; anyone who pays and expect the caller would be fine. I pay cash!!! Other than being late NEVER had a problem with the drivers in which they are polite. But thanks for responding to my issue. BUSINESS!
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May 2022 by Stacey Payton
After reading the reviews, I was very concerned using their service. My father had a doctor's appointment and needed special transportation because he needed to keep one leg straight, which made transferring to a car impossible. I do agree the people who answer the phone are not the friendliest, but that didn't bother me much. I was more concerned with the driver and his traveling experience. The driver was an hour early for his appointment, 15-30 minutes before I expected her to arrive. I had to rush to put on daddy's shoes and transfer him to his wheelchair. I followed behind her. Ms. Mary was an excellent driver. No sudden sharp turns or breaking at the last minute. When he was picked up, we only waited 40 minutes. I was very concerned about his wait because I read the horror stories. I will be using this service again.
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July 2021 by Sherry Lee
I have called the Grove transit
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June 2021 by Helen V Barnes
Not enough information on their site.
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April 2021 by Jessie Luck
Grove Transit is one of the best transportation companies in Hattiesburg Miss Mary is super sweet and goes above and beyond make sure her passengers make it to their appointment safe
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August 2019 by Tamika Johnson
Unorganized. Read the responses by the staff on these reviews. No accountability. No logical reasoning. Customers come first. Basic business principals.
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August 2019 by Henry Smith
If you would like to be left for extended periods of time at your doctors offices, miss appointments, be talked to in an unprofessional manner, and be treated like you do not matter. This is the company you should use. This company's service is some of the worst in the pine belt area. If a competitor comes to the area, this place will definitely go out of business.
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August 2019 by Shirley Sims
I would not recommend this service to anyone!
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May 2019 by kalob combest
If I could I would write this company as zero I told him when I needed to be at my job they got me there late andand it costing me my job I was not behind on my payments I told the lady that I would be paying it the previous week but we had to sit outside 20 minutes for her to make a phone call to verify that fact before they would get me do not use this service is shity I was put down as a no-call no-show even though the driver was not even at my place of employment it it t he was across the road in an unmarked car and in the pay for a grow Transit expecting me to go across the road and I asked someone in a in an unmarked car if that was my ride and this is the way people gets her every day if I go on at the strangers and try to find out if this is their right please get rid of this program in Hattiesburg Mississip
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May 2019 by Dorothy Bradford
Poor customer service!The drivers are great but office staff are very unprofessional.
