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February 2024 by Larry
The staff is aways courteous, polite and attentive.
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December 2023 by Amy Graves
I reopened my checking account here, again. Hannah was very helpful getting my account set up. She also helped me get $25 in dollar coins as presents for Christmas.
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June 2023 by Eddie Lee Jones
The manager and tellers a Hancock Whitney are always professional and friendly. They are willing to answer any questions and take the time needed to handle your situation.
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April 2023 by Brad Labiche
Great bank, nothing but 100% satisfied for the 25+ years I've been doing business here.
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April 2023 by Sherina Burney
The tellers are friendly and the service is great ??
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September 2022 by Inese Rawls
Awesome customer service
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July 2022 by Tim Boone
This is absolutely the worst bank I have ever dealt with! Because of an error, one of my payments went to my Hancock account when I told the person processing the payment to use my new account. I was charged $36 and another $216 overdraft fees before I could make it to the bank to deposit money to cover the overdraft. They only credited my account $150. As soon as I get my credit, I will be closing this account and using another bank. Never, have I ever seen a $216 overdraft fee! They might as well stick a gun to my head and rob me because they're a bunch of crooks!
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April 2022 by Selena McLaurin
The wait time at this bank has become absolutely ridiculous! Last week I waited 20 minutes, today I have waited 40 + minutes!!!! Im not sure what is going on, lack of employees, whatever but I have banked here for almost 30 years and have never experienced such slow service! Everyone is very friendly but I don’t have time to be waiting like this at the back. Seriously considering moving to another one, especially since they started charging me a $10.50 per month for a checking account that I’ve had for 22 years!
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March 2022 by Joy Melchor
I don't have any opinions of the staff but BOY! The drive through is miserably S L O W!! Every time!!!!!
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February 2022 by Phil Phalla
Service is to slow !! Need to work more faster when pple line up …
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September 2018 by Dilani Molligoda
Excellent staff. We have been banking with Hancock in with the bank put a long time. We love the customer service and warm welcome every time we go to the back thank you.
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February 2016 by Walter Gatlin
Hancock Bank in Oak Grove has been a pleasant place to do business. Everyone there are extremely pleasant and they immediately greet and acknowledge you as soon as you walk through the door. The staff is very knowledgeable and care about you and not just your business. The only down fall is the address listed is not correct the location is located on Hwy 98 next to CVS which is on Cole Rd.
