PetSmart is a large pet supply and services store offering over 10,000 products for pets such as dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items at local stores quickly. Many locations provide services including dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store is generally clean and well-stocked, with knowledgeable staff who are helpful to customers. However, some shoppers find prices high and note limited merchandise in certain stores, possibly due to holiday sales or other factors. The pet adoption process can be challenging, with some customers finding it difficult to get assistance or to hold animals due to COVID restrictions. Concerns have been raised about the treatment of caged cats, with reports that they are not always exercised or let out of cages. On a positive note, customers have praised grooming services, highlighting excellent staff and satisfying experiences.
