“I shared the following with Kenny Vance after returning my trailer rental. I don’t know Kenny, met him when I inquired about renting on Tuesday and when renting on Friday. You’ve got a good team here. Recognize and reward them for creating value for the U-haul brand.
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It’s late, but a good word is meant to be heard. Hopefully this will bring a sense of accomplishment and brighten your weekend.
Kenny, my experience with U-haul has far exceeded expectations. Compliments to you, Katrina, and Tory.
The customer service is exceptional, the patience and kindness towards your customers is extraordinary, the teamwork and cohesiveness is evident.
Katrina and Tory freely shared how wonderful it is to work with you, how you recruited them which made them feel valued and desired, how you support them and how loyal you are with each other. They shared too how you’ve turned this franchise around to a top-producer.
Compliments to you, Kenny Vance. I hope I have the opportunity to share with your manager.
Again, I hope this brings a smile. Galatians 6:9-10.”
“I spoke with Jonathan at Blossman Gas in Hattiesburg who was very helpful and friendly. He made sure that we got gas the same day. Also, Tonya Crisp was the gas salesman that delivered our gas. She was awesome as well. I really appreciate them both for great service that they provided. ?”
“I wanted to thank Allison Lee for helping me deal with the online check in. I was having issues with the app and she was having issues as well. It was running slow. She kept calm and helped me to be calm. She went above what she could have done. Great job Allison.( I had to call the store to get her name)”