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January 2024 by K-style Beauty blog
So I’ve used this location a few times before and it’s always a problem when it comes to refunding. There was an argument going on when I got there about a customer being over charged and the worker saying she didn’t have a refund and he didn’t see it in the computer, however another associate walked in and showed him how to go to it. Now today was my return and I sat there maybe 20 minutes for him to look up my info and ask my last name multiple times for him to say I wasn’t in the computer, once he finally found me he said there was no refund which was a lie, I stayed under my miles and turned in 30 minutes before my time; so he had to call the manager and she instructed him on how to get to my refund? I say all that to say, it’s the worker not the company.Happy new years
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July 2023 by almostbetterthanmartha
If I could give 0 I would. There was only one person working, was really rude, waited 40 min just to be told they didn't have what I needed. Went to the other location where I heard the lady that I just dealt with telling the lady at the other location how horrible I was because I told her she could have gave better service
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May 2023 by Jeremiah Willis
I booked a truck 3 days in advance for 9am on a Saturday. Got my truck with no problems. The truck was clean and ready to go. I returned it on time and was good to go. I’d use them again.
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December 2022 by Maria Sanchez
This place is not friendly or helpful. We ask for help on there own truck with the battery and they refuse to help just to explain to us that red tags are there's truck, with no help. I think the owner of this location need to work with the employees to be helpful is part of the of services. I will not recommend this location
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November 2022 by Hannah Burt
Joe was awesome and quick when my husband returned our rental.. very easy to return and great customer service!
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August 2022 by Erin G
They picked the phone up and hung it up I didn’t even get the chance to say anything very rude way to handle business
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August 2022 by Hannah H.
Joe was awesome and made my trailer rental so easy! Called and booked a 6x12 cargo trailer two days before I needed it, pulled up, Joe helped hook it up, and we were on our way. Poor guy had to unhitch it in the rain but did it with a smile on his face! Will be back in the next couple weeks for another rental.
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February 2022 by Debra L “Is” Freeman
Tacky customer service! Poor management!
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December 2021 by Justin Sirbaugh
Terrible company, I’ll never use them again. If I could give them 0 stars, I would. We reserved a truck A MONTH in advance, and got aPhone call the day before we were set to pick it up to tell us it wasn’t available at the location and we needed to drive to Laurel, MS. Ok, fine. The next day, we drove to the Laurel location, only forThem to tell us “no, we don’t have a truck, ours won’t be here until after Christmas.” They then tried to send us to Magee, MS, and they also did not have the equipment we needed. We ended up going with Penske last minute, and they thankfully had a truck available. Uhaul obviously does not know what trucks they have or where they are located, and they don’t seem to find it important to keep their customers updated on order statuses. We will NEVER use uhaul again.
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October 2021 by Ginger Simmons
Mr. Lewis working the front counter on Oct. 2, 2021 at 3:15 went above and beyond to help me. I am sure I annoyed him some with my request but he was professional and maintained a smile even with the store busy on a Saturday. He is exactly what going the extra mile for the customer is suppose to be. Thank you Mr. Lewis for making my life a little easier today.
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July 2021 by Britti 'Ni Eation
Worst site in Hattiesburg. Always understaffed and rude on top of that. Never greets or acknowledge customer. Very short with you once you finally are acknowledged and don’t care to work with you or offer suggestions when THEIR SITE is wrong. This is my third and last time as a customer with this company. I’d recommend Penske as a better option, it’s more expensive but they value you their at least with top notch customer service.
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June 2021 by Noelle Taylor
Running a business and never answering the phone is unacceptable and being taken to a robot service
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June 2021 by Candace Saba
The staff have always been awesome with helping me. They are very nice people.
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May 2021 by Joel G.
I tried to rent a van from this location a few years ago, but I left mad because the people were backed up and waiting because the girl behind the counter was too busy looking at her cellphone. I needed a van the other day, and the only location that had one for the time I needed was the location on Broadway drive. I reserved the van online and later went to pick it up. There were three vans outside not being used, but she told me that she did not have one for me. I showed her my reservation for the van which included the pick up time and location being Broadway drive and the time that I was there. She claimed that it was not in the computer even though I showed it to her on my phone. She said there was nothing she could do, so I left a second time angry with no van rental. I will rent from other places in Hattiesburg but never from the location on Broadway Drive. 5-20-21
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March 2021 by Kenneth Cooley
Lisa Hayes is one of the rudest and worst service people I have ever met.. I was buying my propane and renting Uhaul trucks there and right off the bat I could tell she would be hard to work with but after filling my tank a few times and one truck rental I just couldn’t handle her attitude and utter misery for her job there and I WONT be back.. I will drive across town to 7th street location from now on just to avoid the “propane n*******
