Advance Auto Parts, located at 5809 Ridgewood Rd in Jackson, is highly regarded for its exceptional customer service and a welcoming atmosphere. The store offers a wide range of automotive aftermarket products, including FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Customers appreciate the variety of free services available, such as battery testing, engine code scanning, and wiper installations with purchase. Many reviews highlight the helpful and friendly staff, who go out of their way to assist customers, including offering seating and refreshments for families. However, there are mentions of occasional knowledge gaps among some employees regarding specific parts, such as spark plugs. Overall, the positive experiences, combined with the loyalty program that provides discounts, make this location a favorite among locals for automotive needs. Customers feel valued and well taken care of, solidifying Advance Auto Parts as a top choice in Jackson for auto parts and services.
Always a good experience the people here are really nice and give excellent customer service. They definitely needed more help as the store was full and only 2 people to assist.
November 2023
The best advance auto part I have been too. The lady at the front desk was wonderful and so helpful. The young man that works there was also outside helping another customer. I love the atmosphere. Usually people don’t want to come outside and do readings on the cars but this location just wonderful.
August 2023
Very helpful and polite, towards reasonable prices for quality parts.
