Best Western Plus Jackson Downtown-Coliseum is a clean and comfortable hotel located near the coliseum and restaurants. The staff is friendly, helpful, and attentive, providing excellent customer service. Guests appreciate the gated parking lot and the safety of the area, with quiet surroundings and no loitering. Rooms are well-supplied with towels, shampoo, and a working blow dryer, though some have noted stains on blankets and sheets. The hotel is undergoing updates to improve its appearance. Many guests enjoy staying on the first floor for easy check-in and out. The location is convenient for nearby activities, and the staff makes guests feel welcomed and cared for. Overall, visitors praise the cleanliness, friendly service, and the hotel's efforts to enhance the guest experience, making it a recommended choice for a comfortable stay.
The staff were helpful and the protected parking was a plus, but the property and rooms are poorly maintained for a 3-star hotel. Additionally, breakfast was missing on one of our two mornings.
July 2026
Good-sized room, clean, comfortable. Can’t blame hotel but DirecTV was off, so no TV at all.
February 2026
The assistant general manager and Shakira are always warm and inviting. You have an excellent staff.
