The Hilton Jackson hotel offers an easy reservation process with friendly and professional staff. Guests often praise the helpfulness of the staff, especially noting their efforts to accommodate needs and provide good service. Many visitors recommend the suites as a comfortable choice for stays. The hotel is located near various restaurants, making dining options convenient. However, the hotel shows signs of aging and needs significant updates. Several reviews mention that the rooms, furniture, and carpets appear old, worn out, and in need of remodeling. Some guests found the rooms to be dirty upon arrival, with debris on the floors, dust, and unclean bathrooms. In certain cases, the cleanliness was lacking, with reports of dirty lamps, stained chairs, and unkempt furniture. The beds and pillows also received mixed reviews, with some guests experiencing discomfort and flat pillows. Maintenance issues like doors that do not close properly and duct tape on elevator thresholds were also noted, indicating the hotel’s need for repairs. While staff members are generally helpful and do their best to assist guests, the overall condition of the hotel impacts the experience. Guests suggest that the hotel would benefit from a thorough deep cleaning, remodeling, and updating of furniture and fixtures. Despite these issues, many still enjoy the location and the friendly service, but recommend looking elsewhere until the property is improved. Overall, the Hilton Jackson provides friendly service and a good location, but its aging condition and cleanliness issues overshadow its strengths.
Property Amenities: Express check-in, Breakfast available (surcharge), Express check-out, Elevator/lift, Fitness facilities, Designated smoking areas, Shopping on site, Safe-deposit box at front desk, Porter/bellhop, Bar/lounge, 24-hour business center, 24-hour front desk, ATM/banking, Gift shops or newsstand, Wedding services, Luggage storage, Dry cleaning/laundry service
