The Verizon store in Madison is highly praised for its excellent customer service and professional staff. Customers have switched to Verizon from other providers like AT&T, citing poor customer service elsewhere as a reason for the change. Visitors find the staff welcoming, helpful, and knowledgeable, with specific praise for employees who go above and beyond to assist with phone needs and coverage questions. One customer highlighted how even during busy times, the employees handle situations very professionally. The store offers a variety of services, including the latest mobile phones, 5G home internet, and business solutions. Customers also appreciate the convenience of online ordering, in-store pick-up, free two-day shipping, express lockers, and same-day delivery where available. Positive experiences are reinforced by the staff’s willingness to provide detailed information and support, with mentions of staff members being kind and helpful. However, some concerns were raised about warranty issues with refurbished phones, where a customer felt they were left out of warranty or credit after a problem. Overall, the store is recognized for great service, coverage, and customer care.
Went in to get a phone plan quote. Was treated fair, and service was quick. There is no pressure to buy. Overall, they did exactly what I wanted them to do. When it's time to activate, I'll come back.
January 2024
Everyone was so helpful and nice! Thank you all for being patient because I had a lot of questions.
August 2023
Best Customer service ? Adam was fast and easy to work with. Great reps who knows about Verizon.
