The Verizon store in Madison is highly praised for its excellent customer service and professional staff. Customers have switched to Verizon from other providers like AT&T, citing poor customer service elsewhere as a reason for the change. Visitors find the staff welcoming, helpful, and knowledgeable, with specific praise for employees who go above and beyond to assist with phone needs and coverage questions. One customer highlighted how even during busy times, the employees handle situations very professionally. The store offers a variety of services, including the latest mobile phones, 5G home internet, and business solutions. Customers also appreciate the convenience of online ordering, in-store pick-up, free two-day shipping, express lockers, and same-day delivery where available. Positive experiences are reinforced by the staff’s willingness to provide detailed information and support, with mentions of staff members being kind and helpful. However, some concerns were raised about warranty issues with refurbished phones, where a customer felt they were left out of warranty or credit after a problem. Overall, the store is recognized for great service, coverage, and customer care.
Dorian was amazing and extremely helpful. She was able to resolve all of our phone issues. Amazing positive experience
July 2026
Kiara steward was amazing very attentive, and nice, helped me file my claim to get my phone fix and showed me some new things with my app, can’t believe she just started here
July 2026
Kiara was amazing! She was very helpful and took her time finding out the information we needed. She deserves a raise for the amount of time she sat there helping me and my daughter… lol …. i appreciate her professionalism and positive attitude!
