Johnston & Murphy is a well-regarded business that provides a positive shopping experience for its customers. According to customer reviews, the store's staff, including Assistant Store Manager Destin, are described as friendly, knowledgeable, and helpful. Customers praise the staff's willingness to go above and beyond to assist them, whether it's helping a student prepare for an academic event or ensuring a customer can purchase a desired item. The reviews also highlight the store's professionalism, with the staff handling returns and other issues with care and understanding. Overall, the Johnston & Murphy store is praised for its excellent customer service, making it a preferred destination for shoppers in the area.
Destin Benford at the Pearl outlet J&M was amazingly helpful today. Friendly and knowledgeable!
March 2025
I had a wonderful shopping experience buying a shoe. Mr. Destin, the assistant manager, was knowledgeable, friendly and helped me make an informed choice. Would definitely return!
June 2024
From the area but moved away years ago. Came in to buy a shirt floor a wedding and the experience was top notch. Sales guy was a younger man in his late 20’s or early 30’s. Very helpful in making suggestions and not trying to over sell me at any point. Very happy with the shirt I bought, great shopping experience.
