Computers in Southaven, MS

“Went in asking about ink and a lovely young ginger lady named Audrey was so eager and will to guide me to the steps of what ink I would need and how to replace the cartridges. She’s seemed so sweet and a hard worker.she’s definitely a amazing part of Office Depot team at this location”

“Mr.Eric is extremely pleasant & not only did he get my phone fixed quickly and efficiently, he came and picked it up and dropped it back off when the repairs were complete ! Definitely would recommend him !!!”

“Pick up my item, staff was helpful and kind.
I left my phone at the counter and was lucky that the staff chase it out to pass back to me! Thank you very much!!”

“I was 7minutes late for a Geek Squad appointment because of traffic. The female constantly told me that I didn't have an appointment with them at all. I told her that her screen was showing clients after 5pm. Her schedule TV screen displayed 2:47 pm and her up coming customers. However she wanted to insist that I was 15 minutes late and then it took her another 3 minutes to get to the name my appointment was under on her TV screen having trouble getting the screen to move in the right direction. Then she rounded it off to 15 minutes. Not considering I had to wait for another 3 minutes for her to come from behind the curtain because they have no bell to alert them that a customer is there at the counter. I had already informed the gentleman that I had made my schedule with that I needed help in picking out the correct external DVD maker so that I could make what I needed for my business and church. That I needed them to show me how to use the device properly. I informed the lady that I also needed to purchase the Coral Word Perfect software and have it installed on my laptop. The lady acted like she didn't know what that software was and asked me if I had the software already. I informed her that I needed her to help me pick it out at the store. She appeared distracted not listening to me and stating that she was already far behind what she had to do. Her being far behind was not my fault. As a customer, am I supposed to be concerned about her being behind because she didn't manage her paid time well. She was working I was paying. So, if she was already behind before I got there then she should have made time to meet my needs as a customer instead of deciding to refuse my time of help needed due to her lack of time management. Her being already behind as she stated means I would have had to sit there and wait on her while she finished with the customer sitting at the counter. I was willing to wait, however, she used my 7 minutes late and her lack of planning to inform me that she could change my appointment to another day because they are only allowed a 20 minute span to help a customer even with an appointment. Meaning she was personally canceling helping me so that she could attempt to get back on track which she was not only canceling me but more cancelations were coming.

This is unacceptable practice in so many ways. Best Buy needs to get employees that are considerate of it's customers and business people's time.

I now have to either find another Geek squad in Memphis,TN, go to another computer shop, or wait until I can get back to Illinois to have the work done. My brother and I have a membership with Best Buy. I feel I need to have a sit down talk with him.
If this is how Best Buy treats its members where do non-members stand? Change is needed.”