Lucky Brand was founded in 1990 with a spirit of reinvention. Rooted in premium denim, Americana and self-expression, the brand is for the free-thinkers and the optimists who don't take life too seriously. The denim and lifestyle wares portray personality through perfectly imperfect, often American heritage inspired details that bring levity to any look or situation. Customers are encouraged to "Wear Lucky and make good fortune" and "Feel lucky, and you'll find it." The brand offers a wide selection of women's and men's jeans, tees, jackets, dresses, and more, which can be shopped at the Lucky Brand store located at 5205 Airways Blvd. The reviews for Lucky Brand are mixed. One customer had an excellent shopping experience, with a staff member named Kay who was "absolutely amazing" and made the shopping experience "great and then some." The customer was pleased with the help they received in finding the right size and anything else they needed, and noted that the other staff was friendly as well. However, another customer had a less positive experience with Lucky Brand's online return policy. They purchased a top online but received a different top than the one ordered. While the customer was able to contact customer service and get the correct top, they found the process of having to provide visual proof off-putting. The customer also encountered issues with the refund process, having to contact customer service multiple times over the course of 15 days to get a refund for the shipping fee. The customer felt that Lucky Brand's customer service and return policies were not up to par with other retailers like Amazon. Despite these concerns, another customer reported a positive experience, stating that a pair of jeans they purchased were "as comfortable as a pair of sweatpants."
Donald was so friendly and helpful, had good advice on what to buy and everyone mentioned the sales and discounts going on. Overall a great experience thanks to the staffs awesome attention.
April 2025
Pleasant and helpful staff. Expensive but good quality clothes.
November 2024
Kay was absolutely amazing she made the shopping experience great and then some! Will be coming back she helped us find our size and anything we needed! Other staff was friendly as well!
