The Verizon store in Southaven provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight that associates are amazing, kind, polite, patient, and persistent, providing wonderful service and working hard to resolve issues. Staff are described as professionals with great customer service skills and as a major asset. While one visit noted a slow initial acknowledgment, help was received promptly overall, making trips not wasted. Employees are commended for fixing phones quickly, restoring credits, and going above and beyond to resolve activation and payment glitches, even during lengthy processes.
Had a pleasant experience getting a new phone and contract. Will return.
If my next experience is similar, WILL increase to 5 stars.
Good work all around.
September 2025
Had an issue with my internet router and needed help that day because was going to be traveling and needed it to keep an eye on the house and pets. The staff here were awesome. Took care of me quickly and were very friendly
May 2024
I visited the store this evening and was about to make a purchase of a iPhone pro max and was told since it was after 6pm (actually 6:06pm ) that the apps from my old phone could not be transferred to the new phone. Does it really take that long to add apps? Really Unfortunately I was unable to purchase the phone
