-
January 2024 by Michael Dornseif
I've been a member for more than 20 problem free years. Mobile banking app is great and my debit/atm card works for anything I've needed it for. Thank You arsenal C.U. TEAM
-
December 2023 by Mark McClanahan
Arsenal Credit Union is a great place for banking especially when it comes to car loans and home equity loans. They are friendly to work with, and my experience has always been top notch.
-
December 2023 by Calviette “Tisa” Dukes
I have been a member for many years. Have never had a unsatisfactory encounter.I have referred a couple of friends and family members also.
-
November 2023 by Patty Raney
I've been banking here for over 30 years, started my kids account when they were young and wow, has the service changed. I now have to use the app to make my payroll check deposit and they hold some of my money. Why? The girl on the phone tells me, it just depends who does the deposits. Really?! Then before they went to this none personal banking, they are not friendly.May be time to move to another bank. It's sad how they operate now. O have many things they do that is not right, but holding my money that I worked for by a person that didn't have their name on my check. NO!I once bragged to people about this bank, not anymore.
-
November 2023 by Michael Barton
I would not trust them with any REAL money. They hold one auto loan of mine and have been incredibly unhelpful at every turn. I would not recommend them for any financial matters. They will soon be losing me as a client.
-
November 2023 by Lee Young
Arsenal CU personnel are very nice and knowledgeable. I have been going to them because they are a shared branch, and they treat me like an actual customer.
-
October 2023 by theresa tack
So impersonal. No customer care. Used to be a great place to bank but no longer
-
October 2023 by Kevin Martin
They tell you your loan payoff amount, you pay that amount, then they say you owe more interest and expect you to keep paying instead of sending your license release.
-
September 2023 by Mary Morgan
my experience what I learned from them that explained about my needs. They're awesome worker that they followed by rules and knowledge of their jobs.
-
September 2023 by Lindsey S
ACU is the best credit union out there in my opinion and I've been going there my entire life as I had a kids account when I was a child! ?
-
August 2023 by Joan Thorn
Elizabeth was extremely knowledgeable in what we needed to manage our account. Great experience all ariund!
-
August 2023 by Jesse Wise
Absolutely the worst customer service experience I’ve had in a long time. I’ve visited the branch twice and both times have been very disappointed in the service quality. Many people seem happy with this place but I will not be going back.
-
August 2023 by Deneb Menendez
I’ve had two car loans with Arsenal, and whether if I go in person to the office or online, the service is always very good. That’s the reason why I have been a customer for such a long time. Thanks
-
August 2023 by Zach M.
Their digital tools are severely lacking, half the time the app isn't working. They take significantly longer than other banks/CUs to display correct transactions and your actual balance- I've had more than one experience where they've charged me $28 overdraft fees for inaccurately displayed balances that will appear and disappear randomly) I now keep minimal money in the account, at this point I'm concerned about closing it for fear of undisplayed transactions from weeks/months ago passing thru. (Ex. Transaction of $20 from a purchase 3 months prior) This was my first bank- it hasn't been anywhere near a good experience for me, and initially created a toxic mindset towards financial institutions until I realized it was just this place.
-
August 2023 by Krystle Moore
The staff treats me like family. It’s like they know and care about me. I love them and they always keep it professional and quick
