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February 2024 by Mohamed Henedi
So rude and unprofessional
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January 2023 by Ron W.
I went in to ask about information for travel to Hawaii and the person at the reception desk was extremely rude and informed us that the agent would charge us for information??? Isn't that part of being a member of AAA? Good thing I did this before renewing my membership. I will never go to that office again and might think of another service for my insurance and automotive needs.
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July 2022 by Finy Mathew
Showed up 10 min before close and they are only willing to help if I'm a premier member as soon as it was clear I was classic member the willing to help went out the door.Will not be renewing the membership
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February 2022 by Susan Colburn
Very hard to reach via phone. I feel like I pay my premiums, and pockets are getting padded, with no assistance from agent.
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August 2021 by Jimmy B
Going to Florida needed trip ticket , even booked room for on the way down . Glad we went didn't know highway 55 was closed in Memphis glad we went to AAA
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June 2021 by barry douglas
Maybe true at each, but this local office said all they can do is take and cancel memberships. NOT MUCH SERVICE. Needed a flat changed, robot experience then live person said be there in 25 HOURS. Now they give the BIG runaround for reimbursement. Done with AAA. Rip you off on insurance and travel commissions; roadside assistance is just a hook to get ya. Poor lady at local office listened to my rant for frickin $75 but she said she can do nothing. Why have a "local" office at all, if no service is provided?
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June 2021 by Rebecca James
Been with them about twelve yrs. My only problem is trying to get the right person and when U think you're with whom you want to speak with, not so and get transferred to someone else. But overall good company.
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June 2021 by Floyd Harrison
They have always been helpfulAsk for Pam
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June 2021 by Karen
Picked up s map and tour book
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May 2021 by Natalie Cheney
Friendly service
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March 2021 by Tim Kummer
Talked to Steve on the phone explained all policy levels seems to be very reasonable price for coverage . Will purchase
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November 2020 by Jon Phillips Insurance
For years I have been buying my auto insurance from Berneda Green. She is super smart and super caring and she always goes the extra mile. So whenever I call, we always enjoy a good laugh before talking insurance. No one else can make insurance seem so much fun.
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August 2020 by Liza Moore
Truly have come in clutch for me 3 times in less than a week at an extremely affordable yearly rate. No Brainerd, AAA is a necessity
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July 2020 by Irma Price
Honest fast service
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March 2020 by James Shelton
Well my usual agent was out so I had to speak to someone else. He did not seem as knowledgeable and my agent that I have had for 20 plus years. I had to be called back for an insurance quote for a new car. A bit disappointing even when I supplied him with the VIN number of the vehicle
