Internet Service Providers near Ballwin, MO

“I bought a new iPhone 15 online from Verizon. This us a purchase where someone from Asurion comes out to your house to deliver and setup the new phone. As luck would have it, Verizon was having an outage when we attempted to activate the phone and it did not work.. I was told the phone would likely start working by the next morning.

Unfortunately, it was not working the next day so I decided to take it and the old iPhone to the Verizon/Cellular Sales Store in Ballwin. A sales associate Matt Karis enthusiastically tackled my problem. He quickly determined that my account was “hung” because of the attempted activation during the outage. Matt skillfully untangled the issue with Verizon tech support and got the account unhung.

Because it was an online purchase, it would have been valid for him to send me on my way to transfer the data between the old and new phones at home on my own. Instead, he demonstrated great customer service by volunteering to do the data transfer in the store where he could monitor it and address any subsequent issues if necessary. I was greatly relieved when he performed the nerve wracking procedure without any problems!

Matt also took the time to compile a list of current Verizon discounts and offers for me. Another associate Brian showed impressive depth of knowledge explaining some of the complex Verizon discount interdependencies.

I highly recommend this store and Matt and Brian in particular for their outstanding customer service and technical expertise. I greatly appreciated their positive spirit of helpfulness and care.”

“This review is for Susan specifically. I came in one night a few weeks ago with a SIM failure. It was 45 minutes to close and there were 3 people in front of me. I watched Susan handle the people in front of me with nothing but patience, kindness and helpfulness. She made me feel comfortable while I waited and she happily helped me when it was my turn. She resolved my issue and I couldn't be happier with the service she provided me. Thank you Susan, you are a rare gem.”

“Annette was so helpful!! She helped me get everything transferred from my google pixel to my iPhone. She even did a test call and text since I told her I was having issues getting texts from people with androids. Will definitely be coming to this location anytime I need something!”

“Been working here for a really long time. Best cable tech company around STL area. Main reason it gets a bad wrap is because of the actual company that gives us work, I’m sure you know who I’m talking about.If people knew how to work efficiently and quit whining, this job is child’s play.Cable isn’t for everyone. You have to be sharp, agile, hard working, and have a plan.If you just want to come and get a paycheck and leave, this job isn’t for you.Any skilled job requires patience, training, ability to learn and communicate.”

“Went to buy home Internet service. They staff was extremely knowledgeable. The first gateway was busted out of the box. Came back an hour later and the staff was extremely apologetic even thought it was no fault to them. The home Internet is amazing if you have a good signal from home. Cancelled spectrum charter Internet service with in a week.”

“Samantha noticed that I did not receive the proper credit on my new Samsung Android phone that I purchased in September 2023 when I came in to pay my bill. The organic value was accepted on trade in not the promotional value. She put me in touch with a Verizon representative that fixed the issue and my account will be credited. Samantha was GREAT!!!!”

“I have to share, Jayy is the very very best in customer service. ! She patiently helped me deal with my issues, while helping others as she could, all the while being cheerful and helpful.
I only wish everyone would was customer facing had her energy and enthusiasm!
Go Jayy! Date of service 7/27/24”

“Staff is friendly and helpful. I went purchase a charger on 2/26 and wanted to like page but phone was dead and I was in a rush. I did promise to like the page for the service I received.”

“We had a terrible experience at the Bridgeton location twice. Staff was rude and not helpful. Therefore we went to the Olive location and were greeted with friendly smiling faces. Very opposite of the Bridgeton location. Toni T helped us and we were very satisfied.”

“I don't understand what these people are talking about. I couldn't get enough customer service yesterday when I went to t-mobile. I was taking care of from start to finish. Fast,polite, friendly.Dillion(spelled right?) was my representative yesterday, and if you want a seamless experience with a friendly, respectful part of our younger generation, that's the man to go talk to. Just because you don't get what you want when you want it doesn't mean that you received poor customer service. I was with T-Mobile then switched to Verizon got treated with such disrespect at this Verizon store that I ran back to T-Mobile and ended up getting a better deal anyways five stars for this store thanks guys and girl.”

“From the moment I walked into the Sunset Hills T-Mobile corporate store, I was greeted with a level of customer service that was truly above and beyond. The store itself is impeccably clean and well-organized, making it easy to find what I was looking for. The lighting and layout create a welcoming atmosphere that immediately puts you at ease.

The staff at this location are exceptional. They are knowledgeable, friendly, and genuinely interested in helping you find the best solution for your needs. Whether I had questions about the latest smartphones, plans, or accessories, the team was ready with insightful advice and recommendations without any pressure to make a purchase.

What sets this store apart is the personalized attention they give to each customer. They took the time to understand my specific requirements and offered tailored options that perfectly suited my lifestyle and budget. Their expertise in navigating the myriad of plans and promotions was impressive and incredibly helpful.

Another highlight of my visit was the efficiency of service. Despite being a busy day, the staff managed to attend to everyone in a timely manner, ensuring that no one was left waiting. This level of efficiency, combined with their warm and approachable demeanor, made the whole experience enjoyable.

The Sunset Hills T-Mobile corporate store truly embodies the spirit of customer satisfaction. It's clear that they prioritize creating a positive and hassle-free experience for everyone who walks through their doors. I left the store feeling confident in my purchase, supported by the assurance that the team was there to offer assistance whenever needed.

For anyone in the Sunset Hills area looking for a reliable mobile service provider, I cannot recommend this T-Mobile store highly enough. Their combination of exceptional customer service, product knowledge, and a welcoming atmosphere makes them a standout. A visit to this store is not just about making a purchase; it's about being part of a community where your needs are met with a smile.

Thank you, Sunset Hills T-Mobile, for such a remarkable shopping experience. I will definitely be returning and recommending this store to friends and family!”

“Great experience. Friendly and knowledgeable staff and we were the only ones there, perfect timing! Sometimes it is a lot of fun to go browse and upgrade or even switch to new service, and sometimes it just needs to be done. This is a great place to go either way!”

“Mr. Store Manager on 07-05-24 was THE MOST helpful and MOST KIND customer service representative I’ve had the pleasure of being with! Although, the process took a long time, he was cool and apologized when he didn’t need to. We thank you for your fantastic service!!”

“I don't understand all of these bad reviews! I am incredibly impressed by this store's customer service skills.While I was in there, there was an irate customer that started insulting them and they asked him to leave, which was completely reasonable. He was also yelling on the phone, etc. Everyone handled everything perfectly.After that person left, the person who helped me was incredibly patient, even though I was getting slightly frustrated at an issue that stemmed from a mistake made by an 'authorized retailer'. I also had issues understanding a few things, but again, I was presented with patience; thank you.I asked for pen and paper to write out my thoughts and he gladly helped out. We initially started working together on the front bench, I asked him to move to a desk and he moved us over there.After getting past the hurdle of why a mistake was made on my bill by the authorized retailer, we talked about the iPhone option upgrades that I came in to look at. After he gave his opinion, I did a little light research to solidify my decision. He did not try to oversell me and answered every question, despite me interrupting a few times. He told me to call customer care about the billing mistake the other store made, and when I got home, his word was the truth and Verizon make everything right.I walked out a happy customer and super thrilled to come into a well ran corporate store. Keep up the good work!”

“I would give 500 stars if I could! After having a horrible experience at another Verizon store, I went to the Verizon Creve Coeur location. I was immediately greeted with a smile. The customer service representatives were extremely knowledgeable and professional and solved the problem I had been experiencing with my phone. This will definitely be my go-to store in the future!”

“Thank you Eric. My phone was stuck in SOS mode. We tried every trick on the internet to fix. IT friends tried to fix. Went to this store right before closing and Eric got it working in 10 minutes using virtual SIMS card. Yay!”

“Jim P was such a big help at the Kirkwood Store. He answered all of our questions and talked us through all of our many questions. He was polite and patient. We will definitely go back.”

“I was so lucky, walking into Spectrum at THF, when Michael Bouvatte assisted me. I am one of the least savvy tech people you'd ever meet, and thankfully Michael was helpful, patient and kind. He thoroughly explained everything and guided me through the best service match for me. He provided one of the best customer service experiences I have had in quite some time and I will forever be grateful. Michael is certainly a valuable asset to this company!”

“I love my spectrum mobile at $29 plus insurance. It’s nice to have the iPhone 12 Max Pro. I do periodically have internet issues since I moved. Got to thank you for being retired after between in-house and contracted or Independent Reseller. I need to retain that status again! My location on similar experiences via web, YouTube blogging or website could be informing customers of the awesome company has grown since being Charter Communications! If you have a problem just remember that it really depends whom you get the chance to speak with in any business for that matter. Thank them for their help and try again! This is the best company that has awesome service that connects you with the world! Thanks!”

“Made the decision to change out our modem at the office rather than schedule a tech. Son in town and was trying to solve a few glitches in our cable service while in town. Service person helpful and very nice trying to help with our issues and billing but her hands pretty much tied on the issues we were concerned about.”