Pharmacies in Ballwin, MO

“I used to go to this pharmacy until I moved, due to the reviews & the experience didn’t disappoint. I moved a little further, not by much, but enough distance to where it was rough dragging all my boys into target lol. Went to different cvs; the one on big bend. As soon as I had dosage changes with controlled substances, I understood the need for speaking with doctor etc. as I know the regulations and history behind why this is done. Except when it happens, the different pharmacists tell you and your doctor what they need in order to fill it, then that’s not enough because another pharmacist isn’t aware of what my doctor was told, then on and on. I felt so judged and even my doctor did, and I have been delayed a prescription that yes is controlled, but dosage changes happen. I was left a disgusting recording 2 days ago, then today told they won’t be filling my prescriptions due to too many changes after my doctor successfully spoke with them clarifying; they did this immediately after my bad review. Funny.

Anyways. I called this location telling them to review notes from the other one on what occurred, was up front about the medication, history, and they read the other locations notes and professionally indicated it was essentially a mess and huge spiderweb of miscommunication. They were so overly helpful, didn’t judge at all, and simply stated they’re going to figure this mess out for me. It was during rush hour time where they are super busy and they still took the time to do this. Absolutely worth dragging my kids in after work lol or on lunch break.”

“The girls at Mercy Pharmacy are always so professional, patient, and kind! Sometimes I see people not being so kind back to them. They’re doing such a good job and somehow treat people with all graciousness and patience even when they’re treated unkindly. These girls deserve nothing but an 5 stars as they really try and go above and beyond. This is my favorite pharmacy.”

“Kathy in the pharmacy is fantastic. She is very professional and knowledgeable. When Medicare is being difficult authorizing a prescription Kathy goes the extra mile in explaining what the problem is and helping to get the problem resolved.”

“I go to Walgreens once per week or more. This location is the one I frequent the most. The employees there are wonderful...helpful, cheerful & just a joyful team of employees.
Keep up the good work!! You are the best.”

“Friendly service has been received each time I have visited this pharmacy. The pharmacist Jason has always been professional and takes time to answer my questions. I used a different pharmacy previously and switched because of the better service at this location. Plus super convenient being inside of the target store.”

“Renee' is consistently friendly, efficient, knowledgeable. She's the reason I'll go out of my way to shop at 14400 Clayton Rd, Ballwin. I very much appreciate that management at this CVS still employs humans--and Renee' is stellar with customer service.”

“I’ve been taking a PPI for heart burn for over ten years, and it turns out I wasn’t taking it properly. The pharmacist decided to check with me to make certain I knew how to take it properly, and I’m glad he did. Good folks at this location.”

“I came through the pharmacy drive through to pick up medication I had been waiting ALL day for. I felt sick and uncomfortable. There was confusion with insurance and who to bill and Jason (the pharmacist) was SO BEYOND KIND. He worked with me and stayed patient as we figured everything out. He is so good at his job and customer service. I am not the kind of person to get upset at workers for a situation out of everyones control but had I been, he was de-escalating the situation with such kindness and humility. He validated my feelings and problem solved quickly. I was crying because I felt sick and just needed the medicine and he made a sticky situation easier to go through. Thank you Jason for being so kind and patient!! I hope you always find matching socks and that your pillow is cool on both sides every night!”