Hawthorn Bank's Belton Branch is highly praised for its exceptional customer service and friendly staff. Customers appreciate the amiable and professional employees who treat them like family, always ready to assist with various banking needs. Many long-term clients, some banking for over 25 years, commend the staff for their kindness and willingness to go above and beyond. One notable employee, Hannah Smothermon, has received multiple accolades for her outstanding service, helping customers with patience and a positive attitude. The bank offers excellent products, including competitive checking account rates, and even provides convenient options like virtual tellers available after hours. Overall, clients express deep satisfaction with their experiences at Hawthorn Bank, highlighting the supportive atmosphere and dedication to customer care.
From the time I was greeted with exceptional professionalism from Erin to outstanding customer service from Regional Shawna and Tasha (Branch manager) to the piece of resistence Kellie. This branch is ideal for the upcoming entrepreneurs! Their combination of expertise, professionalism, and patience makes this team A1!
December 2023
I have been banking at this branch for 25+yrs. Customer service has always been (10 stars). Hannah Smothermon helped me today and my experience was outstanding! Dec.15, 2023 Belton Mo. branch.
December 2023
All the employees at this branch are very professional and kind. They treat me like family and are willing to help me out no matter what my needs are. I LOVE THIS BANK!!!!
